Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I contracted Ray's Sewer Service to come out to a property on November 9, 2022 to snake out the sewer line of a vacant property I had just purchased. On the invoice he claims that he we 90 feet and got everything cleared. The property was finally rented out on January 9, 2023, on January 10, 2023 my tenant contacted us saying the toilet wasn't filling up and the bathtub wasn't draining. Had another plumbing company come out on January 13, 2023 and the new company found that we had stoppage downstream of cleanout. They cleaned out the line and used a camera system to find that they couldn't go more than 75 feet because of tree roots. When we called ***'s regarding this issue that he claimed to have done in November he got very angry and rude stating that he wasn't going to do anything to help resolve the situation and saying we are lying about having camera proof of the roots at 75 feet. I am just requesting a refund of fee for services he didn't and couldn't have performed, especially since I had to have another company come out and perform the same service.Business response
02/08/2023
Response in attached document.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
6711 N Kelley Ave
Oklahoma City, OK 73111-7850
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.