ComplaintsforBaca Realty Group
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Complaint Details
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Initial Complaint
01/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
So I move out of a rent house from Baca realty group about six months ago. In December they claim to send my move out inspection through the mail but never got it. Baca didn't call me or let me know they are sending 700 dollars to collections. Baca took my **** dollar deposit and added 700 dollars to it. Claiming there was **** dollars worth of damage. I feel they are taking advantage of people and claiming stuff to charge that I have no control of like paint chipping on the outside door or the lock sticking and charging me. Also the sink disposal breaking or the base boards not being clean is not my fault. The house was full of spiders and not clean in move in date. I was ok with **** deposit being taken because I will admit the house wasn't perfect when I move out but there is no way its **** dollars worth of damage. I believe its a money grab and not right. I just want them to drop it so my credit isn't affect from this. Thank you contact me at ************Business response
01/08/2024
Hi ****, A copy was also mailed to you back in October as well as emailed to you. I have also shared with you the move out inspection so you can see the condition the property was left in. We provided invoices and did not charge you for touchup paint or the garbage disposal. You did not show up for the move out walkthrough and you also did not return any of the keys. Per your lease if keys were not returned you would be charged to have the locks changed. We gave you an opportunity to make the payment and avoid collections. Baca Realty does not keep any part of your deposit. It is turned over to the property owner and applied towards cleaning and repairs. We even offered you a payment arrangement to be removed from collections. We do try to work with tenants to clear balances and sending to collections is always the last resort.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.