ComplaintsforMr. Klean Car Wash
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Complaint Details
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Initial Complaint
03/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
RE: 2604 SE Washington Blvd. Bartlesville, OK 74006 Since their grand opening, all carwashes have been only one payment at a time and never automatically debited. Recently, an employee stated their software updated and now charges are automatically debited. I am requesting my two unauthorized debits ($19.99) ($19.99) to be refunded. On one hand I am fond of this carwash, but I should not be surprised with two charges and not warned.Business response
03/23/2022
Business Response /* (1000, 5, 2022/03/03) */ Contact Name and Title: ***** ***** Contact Phone: XXXXXXXXXX Contact Email: *******@aol.com It sounds like you signed up for our monthly membership which gives you up to 31 washes per month for the $19.99. I have my manager looking into this to see what the situation is. I will follow up and we will get this resolved to your satisfaction. I apologize for any confusion.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.