ComplaintsforWeStreet Credit Union
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Seems when my car loan insurance payments due, for some reason this bank always sends me a notice, but there no fax, number I was told when sent this info and copy of insurance id to them on facebook, still no help saying they did not send this, so sent copy not heard back, called twice told they cannot tell me anything, so no idea what is going on again or why their no department fax numbers or something or loan person could talk to 69 this been stressful should not be this hard to reach someone to get help, just need to get what else they want and if there anyone talk to me about what might be needed. Dear ******* * ****** , You have an eNotice from WeStreet Credit Union available for viewing online. But could not get them to help, or person might tell me what they want, cannot be the only one cannot reach them or why load departments hard to reach for assume verification again, they had company info just a renewal or is issue with auto pay have no idea do not need the stress on my heart.Business response
02/23/2023
Business Response /* (1000, 5, 2022/12/08) */ We contacted the member directly yesterday. He was given instructions to resolve the complaint.Initial Complaint
12/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I opened a bank account with Tulsa Federal Credit Union and had my first paycheck deposited. I went in to have help with setting up my online banking account and noticed a fraudulent $2000 charge. I notified the manager that I had not made this charge. But instead of refunding my money, I was told it could take up to 90 days for them to decide what they were going to do. I would like that $2000 back in my bank account as soon as possible and I will not continue banking with this company. My money should have been protected from fraud. I am already dealing with fraudulent charges with Bank of America and so to open another bank account and have another fraudulent charge is not acceptable.Business response
02/23/2023
Business Response /* (1000, 5, 2022/12/02) */ Provisional credit was deposited on 11/30/22. Dispute process is still ongoing. Consumer Response /* (2000, 7, 2022/12/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Credit was posted to my account and I was able to withdraw my money. The issue is resolved and I have found another bank that will keep my money safe.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.