ComplaintsforGoFit
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a fitness ball, in December 2022, I inflated it per instructions. Ball has deep creases even after fully inflated. There are little gashes/ marks. There was also a sticky residue. I sent pictures requesting an exchange and was told ball needed more air .Several emails later including 2 from Beth **** Director of operations and the 2 I sent in the past 2 weeks I still haven't heard back from them. Their product isn't up to my standards. I am simply trying to return their product for a refund.Business response
03/01/2023
Business Response /* (1000, 5, 2023/02/06) */ Contact Name and Title: Beth **** - DOO Contact Phone: XXXXXXXXXX Contact Email: *****@gofit.net GoFit has provided the customer with return information and the product will be refunded once the return has been received.
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Contact Information
Business hours
Today,Closed
| MMonday | 9:00 AM - 4:00 PM |
|---|---|
| TTuesday | 9:00 AM - 4:00 PM |
| WWednesday | 9:00 AM - 4:00 PM |
| ThThursday | 9:00 AM - 4:00 PM |
| FFriday | 9:00 AM - 2:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.