ComplaintsforHostek

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The Hostek of years past is not the Hostek of today!Okay, I don't even know where to start. I have used Hostek for the past 20 years minimum. Everything was great until the last 3 weeks.First, I know they are migrating to ****, but in that process, they broke a contesting site that I have hosted with them for more than 15 years. Basically, when moving the sites to another state, they didn't take into account the *** certs. needed to be updated.I have a contesting site in the ************** for newspapers and it's always been solid with this host. But this year, they broke the *** cert and it basically brought my site down right in the heat of the contest.I emailed them no less than 15 times and called more that 10 times. Not once did they answer the phone and only answered my email with, and here's the actual reply: **************** team has been notified of the malfunction. However, because they are a small team with limited availability and are currently busy assisting with that IP migration project, it may be some time before the feature can be repaired."So my site is offline and there is no timeline on a solution.Be careful who you select as your host folks.I would have to guess that the reason they are migrating to **** is that they were 'acquired'. I would hope the new owner sees this post and makes adjustments. That's a nice way of saying Get your S*** together!By the way, I've worked in this industry since it WAS an industry. 20 years at a a newspaper and now working at a university for the past 6 years.I am truly amazed at the sheer disregard for my situation, Hostek! My jaw is on the ground! New owner, take note of what is going on, if you care.Just know that I'll be transferring my sites to another host that actually answers their phone. Or at the very least, as your voicemail states (which never happened) , returns my call.Sorry I'm so vocal about this. I'm just in shock and disappointed. Hostek! You were so great! What happened?

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hostek is my hosting service for my business and I am a good long time customer who pays every month. My server and website www.nsrds.com IP: 91.209.12.152 has been unreachable for three days. I contact support daily without success. Their customer support has failed to followup and resolve my issue. I just need tech support to get my server that I am paying for to be operational. Please have tech support contact me this is URGENT! ************ or ***************************

• Initial Complaint

  12/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have used Hostek since 2000 with almost no problems. However, recently the business sold to a new owner and one of their new sales people reached out to me about doing a year's subscription for a discount and an increase in customer support priority. I told the sales person that I would be interested in discussing with him. Rather than setting up an appointment to discuss, I was charged $4601.30 for one account and $4612.40 for the second account that were unauthorized. Additionally we were charged for the monthly amount (a duplicate charge). I figured there was just a miscommunication and asked to have the two amounts refunded. They said 'sure' we'll take care of it. No refund was issued. I reached out another five or six times over the course of a month and was told each time that yes they would get it taken care of. Still no refund. As of this week they've gone silent and are no longer responding to emails, calls or their online texts. The promised increased level of support with the unauthorized charge/service has only gotten worse, not better. I'm really saddened by this. Hostek was such a great company under their previous ownership. I really just need a refund for the unauthorized amount.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Over the past year Hostek has disrupted our services various times although they claim to have a 0 Down time service. They refuse to compensate us for the last incident in which our 84 websites were down for 34 hours. 1. First, our sites are back up as of Monday at 4pm. They had been down since early Sunday morning around 6am. That is 34 hours. We have 84 sites on Hostek's service.Let me explain the full gravity of this situation. That is 84 sites that were out of service and what that means for us is over 80 clients calling us, angry that they are paying for sites that are not working for them and their business. We charge $99 a month for our services. Many of them are asking for us to credit them back those 34 hours. We will have to credit back our clients a total of $392.70 for those 34 hours.2. Our clients suffered losses. That means no one is able to book their services online. That means they lost money. One of our clients, a 5x National Rodeo Champion, lost $3000 in booking opportunities. Those potential clients went with someone else because they believed his services to be closed. He is going to fire us and possibly *** us for profit loss. That is one client out of 84. 3. WE will be out by thousands a month caused by clients canceling our services. We are bearing the brunt of clients threatening to leave us bad reviews and possible loss of future business.4. We were awake and working a full 34 hours trying to salvage our business by moving sites to another service, starting with the most vulnerable to high profit losses. We charge $75 an hour for our developer services. That comes to $5100 for two employees for 34 hours a piece. I can add a surcharge for weekend overtime if I want.5. We have paid our Hostek fees for the year in advance. WE WANT THAT BACK IN FULL. $2071.40 6. Once we will be canceling your service once all site are moved to the new service.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been a loyal web hosting customer since 2008 with ********************, including paying them monthly for a Reseller plan. Recently, my online billing system (WHMCS) had some issues and I had to wind up moving it another web server, hosted by the same company. Hostek handled the transition, but forgot to add my MX records, so I started not receiving email. Due to a week of lost emails, I lost a $150/month website maintenance and support client, because they were not getting any response from me, due to my email being down. Now my billing system is still down, and it's been going on since October 18th, 2023. It's the holiday season and I cannot process invoices or check the status of my client's web hosting accounts. I would like Hostek to credit me for months' worth of Reseller hosting fees, to recoup what I lost by losing a paying, monthly client. I would like Hostek to credit me enough for the loss and the troubles.

  Customer response

  03/11/2024

  My issues still exist with Hostek. 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I cannot access my website from an ** address at my work. The ** Address is *************, I've confirmed the problem is with Hostek in that one of their routers is blocking that ** Address. I've verified that the address is not on any blacklist. Hostek is supposed to provide 24/7 support, but it's been 5 weeks since they've responded and they haven't resolved the issue.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩