ComplaintsforLash and Wax OC

• Initial Complaint

  04/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 300$ order from this company. The order never arrived, I never revived a receipt or tracking number. Once I contacted the company the owner had no interest in making right or provide the information I requested (invoice and tracking) I asked multiple questions sent multiple emails and the owner stoped replying to me .I feel like this business is running a fraud business

  Business response

  04/25/2023

  Hello *****, 

  It seems that you have contacted the wrong business for this complaint. In your attached messages you address The Lash and Wax OC, however we are The Lash & ****************** We are a spa chain and we do not sell aesthetic supplies, nor do we have an online presence that permits purchases of any in-salon items and we certainly don't sell professional esthetic supplies. I just wanted to let you know so that you can file a complaint with the correct company since it sounds like you're in a very distressing situation. 

   

  Thank you, 

  *************************

  Customer response

  04/25/2023

  Its lash & wax OC 

  
  the address is ******************************************************************;

   

  I have added communication and Instagram page and web site, I dont know how the mix up happened!
  

  Thank you 

  Business response

  05/09/2023

  This order was shipped on 3/13/2023 and shows delivered via *** on 3/17/23 at 4:42pm. Once I received email from customer that she did not receive her product I filed a claim with *** on her behalf. They closed the case due to no response from customer.
  

  Customer response

  05/09/2023

   
  Complaint: 19890289
  
  I am rejecting this response because: *** said my claim was decided. I did file and I did respond. They told me to contact the sender (lash and wax oc) And the sender has been ignoring my emails.  
  
  Sincerely,
  
  *******************

  Business response

  05/11/2023

  I can only make statements on what I can see on my end from **** *** has closed the claim and claim was denied. I can not replace nor refund items that were shipped and shown to be delivered. I understand unfortunately theft of the customers package could be at play here but unfortunately ** as a company can not replace stolen items. *** had proof of delivery which I had shared. I'm sorry for this unfortunate situation.

  Customer response

  05/14/2023

   
  Complaint: 19890289
  
  I am rejecting this response because: 

  . I think it is extreme  unprofessional to not send an invoice or tracking once an order is placed and shipped . Then my order surprisingly doesnt arrive. I also find the way the sender responds is extremely uncaring and unprofessional, extremely rude and maybe some business communication classes are in order. 

  Its very unfortunate that I had to lose on such a big chunk of money but I would never recommend this company to anyone based solely on the customer service and the way this entire event happened. 
  

  extreme unprofessional ! Would never recommend! 

• Initial Complaint

  08/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered some merchandise from lash and wax OC and was not given what I paid for and when I reach out to the business owner about it she just tried to brush me off stating that I should have reached out to her sooner but the fact of the matter is she never sent me what I purchased and its giving me a hard time with sending me what I ordered I never asked for a refund I just asked for her to send me what I ordered especially because I sent my product back to her that she wrongfully sent to me I just want what I paid for that is it that is all

  Business response

  08/30/2022

  Hello, this customer had inputted her shipping address incorrectly. It was delivered to the address that she had provided. She reached out regarding the issue and I went against company policy and refunded her. She then proceeded to threaten and have friends and family threaten myself and my business. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩