ComplaintsforGrants Pass Toyota

• Initial Complaint

  11/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We brought our Lexus Rx330 in to Grants Pass Toyota in October of 2021 to do the required timing belt replacement. Grants Pass Toyota made an error when they reinstalled the timing belt on our vehicle on or about 10/15/21. This led to decreased gas mileage within weeks which was dismissed by the technician as seasonal fuel mixture changes when I called in on 12/21/21. Then the check engine light began coming on every few weeks (we dont drive a lot). Each time I would call in, or if I was in Grants Pass I would take it in. At NO point did the technician on duty take a look at the vehicle even though there were VSC and Check Engine lights on. Had even one technician run the codes instead of simply hitting delete codes We would have had this issue resolved within time frame. Instead of checking the misfire codes out, they said, oh, just someone didnt tighten the gas cap. The check engine light was flashing when I went uphill. I went in with my kids in to have to code looked at on or about 04/05/2023. Same thing: codes cleared, no inspection. I did explain the flashing light. They shrugged it off. Within the last year, the gas mileage dropped to about 16 MPG in town and 18 highway, The check engine and VSC light continued to go on and error codes detected were P0300, and P0305. We brought it in for repairs to a local shop. Two cylinders were replaced thinking that was the issue. A few days later had a catastrophic engine failure and towed on 10/11/2023 to a local repair shop. The mechanic worked for weeks to troubleshoot the problem. Finally, he pulled the timing belt that had the Toyota stamp on it. As you can see from the images I am attaching, we found the problem. The bolt that houses the belt had not been properly tightened. As a result the shaft that holds the bolt was stripped creating a wear strip along the ridge. I am also attaching the local mechanics notes.

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