ComplaintsforSonic Drive-in
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/31/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Called Sonic **************** cause went to the ********************** in ***********, ** since was upset and said would take 3 weeks for me to get a refund after giving the details including what happened. Used the app to place an order and paid for it. Put in the stall number. Waited over 1 hour and nothing. The person that drove up next to me got her order in 5 minutes or less. Asked another employee and just ignored me. Said a few things to me after asked the second time and after the third time just said cannot help do not have your order then do not know English!Never got a refund and paid with a **** spending $15. Want my money back as will not use the app nor visit Sonic here again!KB
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.