ComplaintsforBlack Cat Mining
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Complaint Details
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Initial Complaint
12/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order on December 14, 2022 of 5 different sized steel gold pans and paid for 2 day shipping, it's been over 2 days, I reached out to the company through their email to contact customer support 3 times and haven't gotten any response or update as to where my package is nor where my money wentBusiness response
12/20/2022
I am not sure how to respond to this. This customer paid for *** Ground, not any sort of expedited service. ************** from ******* to ******* just happens to be two days in transit. That does not mean we pick pack and ship instantly, nor do we promise as much. We do not offer expedited shipping, because we cannot promise instant turn around. This order was packed on Sunday the 18th and dropped off at *** on Monday the 19th. The customer was not charged until Monday.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.