ComplaintsforCelestial Beauty Bar
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Complaint Details
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Initial Complaint
09/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Infected, pinky nail. Pinky nail And index now Came off within two days of service. Acrylic nail cannot be removed without taking off actual fingernail. Booked an appointment to have it fixed after Labor Day which the appointment was on Thursday I had a blood sugar emergency, so was going to be late for my appointment and notified them I also requested a new nail tech Because I didnt want the same person redoing my nails. manager said there was no one else available. So she would refund through cash app. I provided the cash app and then Management said they do not want to provide the refund As promised. Not only caused an injury to my finger and poor ************* but lied to me as well. I have kept the text messages between me and the business. When I was told I would be refunded, I went down the street to the nail salon to let them know that I made a cash app for the refund because after telling me that they would refund me through cash app they no longer responded. The tech that was there (whom happened to also be the one that did. The poor job.)said that she would let them know that I came by and to wait for the text. The nail tech also did my nails in the dark was very poor lighting. I had to ask her to turn the lights on. She said it was for ambience. I would not go to the trouble of filing a report if I didnt think it was that serious. I dont want anyone else, hurt infected or ripped off By these people. This is why Im filing the report.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.