ComplaintsforEZCosplay
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 2 costumes and a wig in November, paid for expedited shipping but did not recieve the order for over a month. The 2 costumes were not accurate to the listing photos. One of them was salvageable but the other costume was completely different than the listing. Quality was poor, the colors were wrong, it was missing details/embellishments.. the listing was not what I received. I have emailed the business photos and information but they did not want to help until I felt like it was a scam and told them. They offered a partial 10% refund on the one item that was $120+ which I do not feel is correct. I would not recommend this company to anyone.Initial Complaint
11/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Item description listed on their website did not match what I received. It stated products I was supposed to receive but it was not in shipment. ************** items were suppose to have symbol on jacket. It came with no labeling. Fabric quality poor and cheap looking. Stated in item description, I would receive gloves. No gloves in my shipment. Colors of clothes did not match what I was supposed to have received.Customer response
11/16/2022
Hi,
Was able to get my money back after my complaint. Just letting you know since my complaint still wasn't responded to yet by the business.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.