ComplaintsforProvidence Health & Services

• Initial Complaint

  07/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 1, 2022, I was given full disability from Railroad Retirement Disability. I was also given the option to start my disability claim starting September 1, 2020, and I chose that option. In February 2022, I notified Providence of the need to rebill all of my claims starting from September 1, 2020. The representative told me it was not a problem and would begin the process and I should check back in 30 days. I checked back in 30 days and nothing was done or even started. This has happened multiple times now. I do not have and exact amount of the money due to me but it should be in the range of $2,000 to $3,000.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Providence must not be aware that there has been worldwide pandemic commonly referred as COVID 19 as they have sent $21,932.15 to ***************************** *** of *******. Somebody I don't know who reduced the amount owed to $21,532.15 and the collection agency wants $400.00. This is just a way for Providence to ruin my credit since they obviously have written the total amount off. I, after staying home for months due to Covid, I went back to work at less than half my earnings before Covid. Now, we have gas at over $5 a gallon and also had my car stolen in May. I can't even get the money needed for a rental thru Uber and Hertz. They just love to beat up on people who have a real hard time getting by.

• Initial Complaint

  05/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was double charged for lab services at Providence Mercantile. I have been trying to resolve this with them since January. Furthermore, I have submitted documentation of the double charges to Providence Mercantile and ****************************** team. Their billing department has stated that they will not reverse the charges until Providence Mercantile and ****************** staff change the codes to indicate that I was overcharged. I have attempted to get them to do this through many emails and phone calls. They often do not respond or when I call they tell me they will send it to someone for review. I have done all that I can to resolve this, but have gotten nowhere in the last five months of trying.

• Initial Complaint

  05/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I would like a call back from someone in the executive ****** in regards to my experience with Dr. ******* ****** today. **************** is in the Providence, ********* ** ******. I have Bells Palsy and saw **************** last Friday for my follow up after my ** visit. To begin with I was told to see my primary within 2 days of my visit to the ** and DR. ******* ****** would not get me in any sooner then the following Friday..8 days later. During my visit **************** referred me to ************** the Ophthalmologist and said it was STAT..the doctor said if I had any issues to call the ****** and they would assist me in getting in to see the Ophthalmologist. I called Dr ****** ****** first thing Monday morning and was told they could not get me in until July. I called Dr. ******* ****** and explained the situation. I was put on hold and after approx. ************************************************************************************ to make an appointment. I never received a call from ************** so I reached out at approx. 4:30pm and was told that the doctor ***** was not STAT so they could not schedule me to see the doctor right away. I asked them to reach out to Dr. ******* ****** and they refused. I then called Dr. ******* ****** and I will note I was irritated at this point. I did not write down that persons name but the girl that answered the phone was not helpful at all. When I explained the situation she responded well thats because the ***** is not STAT so you dont have to be seen right away. I then responded that there should be notes from earlier and I should not have to repeat myself again and again. She then hung up on me. I called back and was put back on hold three times before ***** answered the phone and I explained that the last person had hung up on me and how unacceptable that was. Then ******************* up on me. I called back a third time now we are approx. 4:45pm and I again am being put on hold 3+ times on the queue until finall

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On February 16, I went to the Breast Health Center at Providence Health Services for a Mammogram. When I was checking in on February 14th, they showed an estimated cost around $700. Seeing mammograms should be 100% covered, I called their billing department to discuss this. They refused to speak with me. Instead, they told me to call my insurance company, as they would not give me the explanation I sought. When I called insurance, I was told this would be covered if it was a screening mammogram. I called my doctor's ****** to ensure that it was a screening mammogram. Based on her notes, I was told that it was. My RX was written for both an ultrasound and a mammogram. Only later did I find out that the addition of the ultrasound changed my mammogram from screening to diagnostic. Based on my research, I believed I would be covered. When I checked in at Providence, again, I was told about the $700 ****. I asked them to explain this as I had spoken to my insurance the day before. Again, they refused to tell me what the **** was for, so I went with the information I had, that the **** would be covered, and completed my exam. Recently, I was sent a **** for approximately $980. When I called Providence, they told me that the insurance code was changed from screening to diagnostic , despite my doctor writing the screening code, and now my insurance would no longer cover this ****. I never would have scheduled this exam if I had known this would be the price. In refusing to answer my questions ahead of time, it feels like a bait and switch. Providence had the information, but they would not give it to me, causing me to have an exceptionally large **** for something that was supposed to be 100% covered.

• Initial Complaint

  03/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am in the process of trying to obtain a home equity loan. Mount carmel submitted a **** to a debt collector. The debt collector shows a $0 balance which has hit my credit report and will not provide written documentation of such stating that the charge will be removed from my credit since mount Carmel canceled the account and took it back for handling. I have since called mount carmel multiple times and left a message with supervisors with no response. Mount carmel is also stating they are unable to provide a letter stating that Medicredit no longer has the collections account. This is negatively affecting my credit and hindering us from being able to move forward with the loan process. I have been contacting medicredit and mount carmel for two weeks with no resolutions or call backs.

• Initial Complaint

  03/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Back in April of 2021, I scheduled a septo-rhinoplasty with Dr *************************************** at Providence *********. The procedure had three components:Repair of nasal septum - #**** Excision turbinate, submucous - #***** Cosmetic revision Prior to the surgery date (5/17), I'd spoken with ******************* scheduler, **********, regarding costs and coverages. All but the cosmetic part was deemed medically necessary and I was told that my insurance would cover most of it. The hospital fees amounted to $14,587, $945 of which was my portion & which I paid on 4/27. I assumed that this took care of the medical part.For the cosmetic portion, I was told that I would have to pay *************** a separate fee of $6500. On 5/14, I paid this *** to him in full. On 5/17, I underwent surgery for all 3 procedures at their surgery ************************** was happy with my results. Then, on 7/22/21, I receive a statement from Providence showing a bal of $2780 with a link to "pay now". I called the billing **** at Providence & asked why I rec'd this statement. I was told that I owed a sep facility fee for the cosmetic portion of my surgery. How could this be when no one had ever mentioned a SEPARATE facility fee for the same surgery. My insurance had covered $13,536 worth of facility fees so it seemed duplicative. They insisted it was not an error, & that they'd already given me a discount (orig *** was $3692). I couldn't afford to pay $2780 so I gave them $1390 on 8/26 & agreed to pay the rest off in 2 cycles. B/c I am unemployed w/o income, I defaulted on the ************* it's in collections.Turns out I never even owed them $2780. They just forgot to get prior auth from Anthem for 2 of the procedures so they sent ME the ****! Had they told anthem sooner, I would've only had to pay $355 which St ****** is also billing me for. They can deduct it from the $1390 I already paid, refund me l the difference of $1055 & remove my account from collections ASAP! Or else I will ***.

• Initial Complaint

  02/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered CPAP supplies (medically necessary) on January 12, 2022, from Providence Health & Services - Oregon (dba Providence Home Medical Equipment). Just today (February 23), I received an invoice reflecting that Providence is charging as much as 176% more for the same equipment as other vendors:Item:Providence costOnline cost (thecpapshop.com)Overcharge %AirFit F20 headgear $41.50$15176%Climateline Tubing $65.45$29.00125%Airfit F20 mask $188.00$89.25110%AirFit F20 cushion $69.60$38.0083%Total cost at thecpapshop.com for my order (free shipping) would have been $247.25 (I ordered 1 each of the first three items and three cushions). Providence's ****? $503.75. [This is neither here nor there, but thecpapshop.com also had a 20% off your first order, which would have brought my total under $200.]The woman I spoke with at Providence (*****) said that they have a 30 day return policy, and that because ordered them on January 12, 2022, they will not accept the return. This despite the fact that I only received the statement of charges in the mail today (February 23) reflecting the exorbitant prices they are charging. They do not publish pricing online nor is item pricing or total order cost disclosed when orders are placed (orders are placed by phone). Consumers should be entitled to receive information about what an item will cost at the time of purchase without asking--prices should either be published online or disclosed by phone. Providence is not currently doing that. Further, a business's return policy should not expire before prices are not disclosed/a statement is sent. I have not yet been able to connect with a supervisor to discuss my concerns. I don't hold out hope that this complaint will make them reconsider their predatory pricing, but they should at least have a return policy that can be used.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩