ComplaintsforSchoolhouse Electric Co
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Complaint Details
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Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a very expensive king ***** with two matching king ****** They ended up sending a queen ***** with two king ****** I have tried a multitude of times to get ahold of them, and they are just ghosting me. All I want is to exchange for a king ***** and have them honour the sale price I had when purchasing. This is what a normal ethical company would do, but they just don't care. I have spent ****** for bedding I can't use. So now I have to waste time disputing this and getting chargeback with my credit card company, which I will be doing tomorrow. I have a good following on my decor blog and on IG, you can bet I will be alerting folks NOT to purchase from School house electric. Thanks for nothing.Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I returned an item to them and got an email confirmation that the return was received and completed on May 6th, 2024 and that a store credit would be issued via email. I never received the store credit, and have been following up week after week asking about it to no response. I have never dealt with anything like this before, store credits should be automatically provided to customers once returns are accepted.Initial Complaint
05/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Schoolhouse lighting, sent me completely the wrong item as well as an incomplete order and is nonresponsive to refunding my money. I spent almost $900.Initial Complaint
04/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On March 3/10 my husband **** and I purchased a light fixture from Schoolhouse for $550.14 (after shipping and taxes). Despite emailing with customer service many times over the past six weeks, we still have not received our item or a refund- which is now our preference.Not only have we not received the item, but on 3/28 we received a delivery from Schoolhouse of a completely different item- it appeared to be another customers order. We emailed the company right away and received a shipping label to return the incorrect items, which we promptly did on 3/30. We tracked the package and noted it returned to their warehouse by 4/3. We reached back out to the company and they said our correct item was in quality check. After waiting another week with no update we asked for a refund, which we were denied. The customer service rep said our order was in process and they could not issue a refund. Its now been another two weeks with no update. This is the worst customer service we have ever experienced. At this point, we just want our money refunded.Customer response
04/27/2024
Update 4/27/2024: Schoolhouse stopped responding to our requests in the past two weeks. We were able to file a complaint through Pay Pal (our original payment method) and were just notified that our money would be refunded. We will never order from this company again and feel like consumers should be warned.
Initial Complaint
04/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I placed an order for an item on Schoolhouse Electric website for a shower curtain. I placed the order on April 11, 2024 under order #*******. The total was $79.80. I received the confirmation that the order would ship soon. After no response or updates I sent an email on April 17, 2024 as there is no phone number listed on the website to call. No one has responded to the email and the order has still not shipped.Initial Complaint
04/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchase in stock item online from Schoolhouse on March 16. Have not received any tracking information or indication when it will be shipped as of April 12. Contacted customer service on March 28 and was told several days later that my item was scheduled for completion on April 8 which has now passed with no change. I have contacted Schoolhouse through PayPal to request a refund but have not heard anything. They have had $83.09 of my money for almost a month now. This is not a legitimate business.Initial Complaint
03/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On November 24, 2023 I placed an order with schoolhouse. Shipping was over $100. A month after placing order nothing had been shipped out. I reached out and they said February. Once Feb. came still nothing so I reached out again. This time they said March 18th. Still my order shows nothing has been fulfilled. I reached out for a refund and to cancel my order and they said it has been sent to fulfillment. My order page shows nothing of this sort- still is the same as November 22, I have no shipping info and no timeline of my order. I dont want to deal with this business anymore and I want to cancel and refund my order IT HAS STILL NOT BEEN SHIPPED. This should absolutely be possible. Had I known I would be strung along for over 4 months I would have never placed this orderInitial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Original date of purchase: 9/3/2023 Order #: ******* Cost: $537.30 Items available for pickup December 2023 Situation: I was able to unbox and install 2 lights in January 2024, and one was defective Communication: Schoolhouse had two options for communication when I bought the lights: email and speaking with someone in the store. They have an extensive website, but no way to communicate via chat. In the 3 months between my order and item delivery to the store, I had to constantly inquire about my orders status, and always got automated replies that they were overwhelmed and would not be able to respond quickly. I've found my average response to emails has been on the order of multiple weeks.Since I found the defect, I was able to get the company to agree to replace the defective part (glass), but had no way to discuss options with anyone. Being unable to speak to anyone, I went to the store and managed to get a salesperson to agree to sell me (payment in store) a different glass option to try out. I was told I would get a refund. I got an insufficient refund and also found that the alternative option I'd tried didn't work out.Only a week or two after I went to the store, Schoolhouse closed its showroom, so the only method of communication they have is email. Not knowing how to deal with another return, I took the replacement glass back to the showroom, hoping to find someone. I did (***********************), and was told I couldn't physically return the item, and that I should start a new communication with customer support. I was also told I should be issued a return shipping label at no cost.I started a new communication by email, and although I did have some communication with a support agent (but still no clear decision on helping me make a return), I continue to get automated responses with delays of days verging on weeks,It has been 6 months since I made my original purchase, I can only communicate sporadically with someone by email, and my issue isn't resolved.Customer response
04/12/2024
Schoolhouse Electric finally responded to multiple requests to get a return shipping label for the replacement light shade we did not want, and as of yesterday, almost a half year since I first placed our original order, a refund had been applied to my credit-card account. So we now have a defective glass shade we're just going to stick with. Both that and the returned replacement shade have both now been fully refunded. We can close this complaint.Initial Complaint
03/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Schoolhouse Electric took my order for products that were listed as in stock AND on sale two months ago, and has not delivered on them. This is a luxury brand. They have no excuse for failing on such a rudimentary level.All the comments on their social media in the last two months reveal a troubling pattern of nothing being delivered. Something is up! Were all paying top dollar for their products and lighting fixtures, and not receiving anything.Initial Complaint
02/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a product (napkins) from Schoolhouse which never arrived. It did not ship within the window of time they advertised it would ship and when I attempted to reach out through both the customer care email address and instagram I was ignored. I ordered on 1/26 and the policy said they would ship within 5 days. I reached out on 2/4 and 2/5 with no response and I cannot even figure out how to cancel the order.
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Customer Complaints Summary
15 total complaints in the last 3 years.
13 complaints closed in the last 12 months.