ComplaintsforParadise Harley Davidson
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Complaint Details
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Initial Complaint
12/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Paradise Harley picked up my Harley for possible leaky shock. Maintenance, stated the oil on the left shock is from the steering knuckle dripping down. I asked Paradise why is it not on both shocks? Paradise stated: o its just dripping down on one side. Also, asked them to check for a **** chain noise when coming off throttle rapidly then applying throttle. Paradise went through a whole tank of fuel riding the bike (on empty when received the bike back). Manager of shop said he would clean up the steering knuckle. That was not done. I called about a week later stating how upset I am. Manager said she would have the ** call me Tuesday. Talked to them Sunday. No call on Tuesday. Called today (18 Dec 2022) a week later. Told the manager of the day I have not received a phone call or a voice mail. Manager stated the Gm or shop manager said Paradise could pick the bike up. With no communication too me. Also, they stated: they may have had a new tech working on my bike. I told them I am done with their dealership. I dont know what is going on at your shop. However, you should fix it. I am completely disappointed with the purchase and customer service with *************************************************************************************************************. In my opinion they are a joke. They left the tank so empty I cant even get the bike to a gas station. Completely disappointed in their performance. Steer clear. 2010 Electric Glide.Business response
12/29/2022
I have called, texted and left voicemails for this individual and have not heard back from him. I assume that he doesn't want to communicate any further with us. Our "experienced" technician replaced a bearing and race in the motor to repair the engine noise. There should not have been more than 30 miles put on the motorcycle to identify the cause of the noise. There was no need to repair what was causing the grease on the front shock. It was simply grease from the steering knuckle that dripped onto the shock. Because the motorcycle leans on its kickstand, the grease was only on the one front fork tube. I apologize that fuel was not added back after ************** rode the vehicle and also regret that our communication was not as responsive as it should have been. I am happy to discuss further with **************** if he'd like to. My contact information is on his voicemail.Initial Complaint
08/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought motorcycle with clean unbranded title,when I went to sell for health reasons,found out it has a total loss in vin history,prior to me buying.****** dmv only shows me registering in ******.When I spoke to general manager he insulted me with offer of 1/2 the bikes value.******** said came from. Another state probably one that doesn't brand titles.I would not have purchased if this info was disclosed,which it was not.I feel like a victim of (title washing).I was under the understanding that ****** required a total loss be disclosed too buyer.I was asking for below trade in value and feel like I got ripped off,especially since I have the general manager a chance to make it right.But they chose not too.It was through another company I was trying to sell bike too that I found this outiNg place will want it after they do a vin check.I want $13,000 for bike,they tried to offer $9,500Business response
08/16/2022
The purpose of this communication is to respond to a business complaint about our business. The complaint was submitted on 8/3/2022 and was assigned ID ********.
**************** purchased his motorcycle from our dealership six years ago on September 10, 2017. It is our understanding that he recently attempted to trade the motorcycle in at a car dealership. It was that car dealership who told **************** that the motorcycle had a branded title. I have been informed by our management staff that we asked **************** to provide us with the information he received from the car dealership or to have a representative from that dealership contact us. The reason we have requested this information is that an ****************** Vehicle Report run on 8/9/2022 shows his motorcycle having a clean title (see attached file). Moreover, when **************** purchased his motorcycle, he used financing from *********************** To receive credit from this financial institution, a title search would have been run and funding would not have been approved if the title was branded.
The 2012 motorcycle is now 20 years old. **************** is asking our dealership to pay him $13,000 for the motorcycle when he paid $15,499 for it six years ago. We regret that **************** is upset with us as we prefer customers to think favorably about our business. However, we are not obligated to purchase motorcycles at prices dictated by owners. Rather, we make offers that make business sense and sellers can accept, decline, or negotiate based on our purchase offer.Sincerely,
**********
Paradise Harley-DavidsonCustomer response
08/17/2022
Complaint: 17663168
I am rejecting this response because:
vehicle is 10 years old not 20,odmv only showed record of me having bike,so obviously came from another state.Perhaps a state that doesn't brand titles,sold here a a clean title.Sincerely,
*************************Business response
08/30/2022
Apologies for mis-stating the age of the vehicle in prior response. Attached to this email are the clean ****** title report and a complete vin report for the vehicle. The report does not show any accidents, thefts, odometer issues, auction sales or anything unusual about the vehicle. I hope this helps clarify any concerns about the vehicle history.
Regards,
*********************
Paradise Harley-Davidson
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.