ComplaintsforDealers Market LLC

• Initial Complaint

  10/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used the carguru app to help me find a vehicle. I reached out to dealers market about a vehicle that seemed perfect for my family. I read everything about the vehicle and not one mention about major issues. We set a meetup date which was July 18th 2024. I drove 2 hours with my family to find out the car has a cracked exhaust manifold. The salesperson said they have a few other vehicles to look at and showed me the 2017 Santa Fe. It was the right size and body I wanted and he offered me to test drive it, I agreed and he said he would be right back. I sat in the vehicle for a half an hour waiting for him but he never returned. I turned off the vehicle and went back inside. The office manager and the salesperson said I could think it over and they wont run our credit without the green light to try, however the next day I received a text that we were approved. I needed a car so I was fairly excited. He sent me out of there with a temporary tag that expired 10 days later. The vehicle was sold as is, however they made no mention of the brakes starting to go out, the wipers need replacing, the tires in the front are completely worn but the back are brand new so its constantly pulling in different directions on top of 3 of the 4 tires do not have caps on them so theyre leaking air. Theres a nauseating smell as well that Ive been trying to get rid of. Fast forward to now, I still dont have license plates and my temporary has expired which ive been pulled over for. I have reached out on several occasions asking what can be done and for a replacement temporary and Ive been ignored. I recieved one message back explaining they messed up on paperwork that they sent to the dmv but are fixing it and overnighting everything. I asked if they could overnight me a new temporary so I could drive the car I put $2000 down on and have made one of my $350 monthly payments on. No response. Im also paying over $300 on insurance for a car I cant drive.

  

  Business response

  10/16/2024

  My sales professional **** had mentioned to the customer that there were issues with the Equinox she came to look at before she drove to the dealership and looked at vehicles. Temp tags do not expire in 10 days, they expire after 21 days for out of state buyers. The issue with her plates and reg is due to a title delay from the auction where the vehicle she purchased came from. We are happy to issue her another temp tag so she can drive the vehicle she purchased. My sales professional **** firmly denies he made her wait in the vehicle for 30 minutes while he went inside, we are a small dealership and that would never happen. Tire caps have nothing to do with tires holding air they just cove the tire steams to protect them from damage and road debris, I would be happy to replace the 3 tire caps that are missing. This customer also put in an online credit app on 7/16/2024 at 9:40am agreeing to have her credit pulled for the purchase of a vehicle here at Dealers Market. The customer also signed several documents stating the vehicle she was buying was "as-is". We are working to correct the issues with the **** Any other questions please feel free to reach out. The brakes and tires meet all the required limits to sell without being changed or replaced. I can send any documents as needed.

  Thanks,

  **** ***********

  Owner 

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This place said the vehicle I was purchasing went through 2 safety inspections. Now they're saying it was only one and less than a month in, before the freeze my calipers and break system had to be replaced and the mechanic said there's no way it passed a safety inspection. I said I was willing to trade up for something safe as this could have caused and accident that killed or severely hurt someone else and it's been over a week of excuses about being in contact and no one is actually communicating or trying to resolve. I've had them offer to cover the whole break replacement then turn around and say they can only offer half and that it's basically my problem. This is a gross business and it's actively endangering the public and acting like they just don't know and that's a wreckless business to have.

  

  Business response

  02/26/2024

  To whom it may concern,

  All of our vehicles have inspections done on them before they are sold to the customer. The vehicles are also inspected before we, as a dealer, purchases the vehicles. This vehicle was inspected before we purchased it, and then sold it to you, the customer. There was never a moment in time where any of the employees, nor management had said we would cover the entire cost of the repairs, then retract that statement, but rather, we would discuss what we would be able to do to come to a resolution. As discussed on the phone, we came to a conclusion that we would cover the cost of the repair bill, although we did not have to do that because ***** signed an "AS-IS" agreement, and had also accrued 3000 miles on the vehicle from the time of purchase, to the point of time that the vehicle had to be repaired. Many things can go wrong on a vehicle after 3000 miles are put on a vehicle, varying in reasons such as weather, road conditions, operator error, etc. The conclusion we came to, to cover the repair bill was due to the fact that we do value and care about our customers, and their safety. We feel we have been informative when we can be, and have been more than willing to work with you as a customer. You asked for your repair bill to be covered, and your warranty to be cancelled, all of which we agreed to do, which should represent our integrity as a company, and our desire to keep our customers happy. Despite agreeing to your terms although we didn't have to, regretfully, it seems that we are unable to satisfy you as a customer, or come to a clear resolution, although we gave our best attempt.

  We are a family owned business and our goal is to provide safe vehicles to our customers. Sometimes things happen after purchase that we cannot control, and we do our best effort to help when situations like this arise. We put our vehicles through safety inspections so that we do not endanger our customers or the public because we do genuinely care, and our compliance, and attempt to satisfy you as a customer by covering the repair bill, is a direct representation of that.

  Customer response

  03/03/2024

  They did finally say they are sending a check out for reimbursement. They didn't end up canceling the warranty I did but mute point as they finally did all I wanted from the beginning. And let's just remind everyone here that brakes don't go out every 3k miles. *** they did finally make it right. 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2016 Jeep Cherokee. Engine light on from day one. Needs engine work it is leaking antifreeze into the cylinder head. It took 2 months to find leek because it was carbon up. My warranty does not cover this repair. I would like Dealer Market to pay for the repair.

  

  Business response

  10/27/2023

  The vehicle in question was sold to the customer in good faith with no issues evident at the time of purchase. The customer claims that a check engine light came on that same day but did not bring the vehicle to us to verify. All vehicles are sold as-is in current condition with zero promise of a repair post sale as evidenced by the multiple documents stating this that each customer signs at the time of purchase. 

  Customer response

  11/01/2023

   
  Complaint: 20621942
  
  I am rejecting this response because:
  I did tell them that there was a problem with the engine. I found two problems when the engine is low on coolant the fan will not turn on. The engine has a cracked head number 3 cyclinder. It is impossible to work with the owner. Their reputation in town is that they sell cars that have problems. Stop selling as is cars and own up. I am not sure how you can sell an as-is car and sell a warranty on it. If the ** pulled your license, He/She would save us all a lot of grief. 

  .

   

  
  Sincerely,
  
  Dick Hand

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We went to Dealers Market and bought a truck on 6/14/2022, the next day the check engine light came on, so we took it back, we find out that it has a vacuum issue, on 6/17 the check engine light came on again, we then see a puddle of oil on the ground, took it back & they said they would fix it, took the truck in on 6/26 for the repairs, they took the truck and as of 7/28 we still don't have the truck back. They told us at the end of June that they were working on it and they would bring the truck to us that night, still no truck, everytime we asked were the truck was they said they don't know, so we found out through other sources that the trucks in ************, not in ***************. I am a 61 yr old disabled ************ are just lying to me about everything, I feel like they are taking advantage of an elderly disabled woman. I co-signed the loan for my daughter-in-********** screwed up the *** paperwork & only have me on the registration, now Dealers Market wants me to go to ***, pay the fees to correct their mistakes. They left me with no other choice but to hire an attorney, we have also made a payment on a truck we don't ********************

  Customer response

  08/23/2022

  I have not hired an attorney 

  

  Business response

  08/26/2022

  Upon the receipt of the complaint from you, we have contacted the customer to solve the problem. As a reputable dealership, Dealers Market LLC always have been trying to do the best to help customers . Here is what we did. 

  1.we fixed the issue 100% completely to meet requirement which is attached the receipt

  2. we have refunded the the first payment to compensate the customer's time and troubles.

  We understand the customer is completely happy at this moment. if there is anything, please do not hesitate to contact us

   

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