Business ProfileforBogo Tanning, Inc.

I have been with BOGO Tanning for years and have never had an issue until I decided to freeze my account back in August 2024. I was told by one of their employees how to go about freezing the account on the website. They said I needed to do it at least 1-2 weeks prior to next payment 9/15/2024. They were already processing Augusts payment that would take me to 9/14/2024. I went into use my services that I had paid for on 8/30/2024 and was told my account was on freeze. I explained they took out the payment and it was to be frozen on the next payment date of 9/15/24. The employee understood and agreed to this and told me someone from accounting would contact me. No one called me. I did not think of it and on 9/16/2024 I went into my bank account and this company took out the full amount of $69 instead of the freeze amount of $9. I again called the ************ location and they told me my account was taken off freeze on 8/30 when I came in to tan. I asked for this to be corrected and they told me they would fax over my request and someone from headquarters would contact me to get this fixed. I waited 2 days and nothing I called again was told the same thing that someone would call back. By my 4th call they told me **** (the owner) would be contacting me by 5 PM that day and they would contact me by 7 PM to make sure I got the call. Nothing again. Then on my next call now 9 days later they told me to contact ******* at another location and she would handle everything since the owners were out of town since all this started for their kids sports. I called ******* and she said the same thing everyone else said. I emailed the company voicing all my frustrations and wanting the account closed. Tonight I got a call by the owner **** who proceeded to curse on the phone was belittling me as a customer stating any person with common sense would read the contract and continued to curse and said he would not refund and I had to ask to cancel on their website. He was RUDE!