26 Customer Reviews
Review from Sandra N
1 star05/10/2024
I started with BOGO tanning for the slimming/Toning in February 2024. Going weekly. The cost was $300.00 per month. After ninety days which their contract specifies, which would have been by May 14th, I did the deactivation on May 7, 2024. ******* from the BOGO tanning in ******** contacted me with an offer to keep the current membership, and she would add the Cryo Therapy for $99. I did agree to that, but just found out that I would need surgery, and could not commit to the extension. Lot's of push-back, the $99 already was processed, and they said they could not credit the $99, but would give me a gift card. Since they also said my membership would deactivate on June7, 2024 which they will be processing another $300 for **** Honestly this is unacceptable.
Bogo Tanning, Inc. Response
06/03/2024
Dear *****,
Thank you for your feedback. At Bogo Tanning Cryo & MedSpa, we are committed to providing exceptional service to all our clients, and we regret any inconvenience you have experienced.
To address your concerns:1. Membership Deactivation: You requested to deactivate your membership on May 7, 2024. Shortly after, our representative, *******, offered to enhance your membership by adding cryotherapy for $99, which you initially agreed to.
2. Change of Circumstances: We understand that you later decided against continuing with the additional cryotherapy service due to unforeseen circumstances requiring surgery.
3. Resolution and Refund: To accommodate your situation, we processed a refund for the $99 charge and scheduled the deactivation of your account as requested. This was communicated and "confirmed" via email.
4. Ongoing Service: Despite our agreement to resolve the issue, we have continued to provide you with uninterrupted service during the last month.
5. Review Update: We respectfully request that you update your review to reflect the resolution we reached and the continued service you have received. We have fulfilled our commitments and would appreciate it if the review could reflect this resolution.
If there are any further concerns or if there is anything more we can do to improve your experience, please do not hesitate to reach out to us directly. We are here to help and ensure your satisfaction.
Thank you for your understanding and cooperation.
Sincerely,*********************, Operations
Bogo Tanning Cryo & MedSpa
Review from Jarrod N
5 stars09/12/2023
Great spot. Clean, great equipment, great prices. Really helpful. Thanks ***************** for the great customer service!Review from Maria E
5 stars08/28/2023
******** at happy valley is the best worker I have ever seen!! I come just for her!Review from Victor M
5 stars08/24/2023
******** its the best I will recommend her anytime I love coming here and she makes me feel like homeReview from Lisa N
5 stars08/22/2023
**** * at BOGO is so knowledgeable on all their products and services. She is always very polite and represents the company with upmost professionalism. I highly recommend going and see her!Review from Michelle Y
4 stars08/21/2023
**** at the ********* location is such a delight. Always friendly & welcoming. Knows me by my first name & what bed I like!Review from Shawn F
5 stars08/20/2023
Been going to Bogo for a little hole now and enjoying their services. It wasnt until **** showed me how much I could save through the package deals they have. At first I was hesitant until I really started to think about how much Ive been going. I cant thank **** enough for her suggestions, which I am very glad I followed!! Wonderful services and very kind too.Review from David N
5 stars08/20/2023
I visited this location and I am fairly new to tanning. Im really glad *** was there to help me figure out what tanning options would be best for my skin. She was very friendly and asked me the right questions to help narrow things down. I ended up having a great experience, had some color and glow after only a few sessions without having discomfort!This location was very clean and my experience with the girl on staff helped make it a friendly and welcoming environment.I would highly recommend this location to anyone thats in the area and needs tanning services!Review from Connie K
5 stars08/20/2023
I love **** and trust them with all of my self care needs. **** was amazing in helping to set me up with a package with a great price to meet my wellness goals. Visiting and doing red light therapy, cryotherapy, nanoneedling, ******** slimming and toning and emslim is something I look forward to each week. **** was knowledgeable, friendly, warm and made me feel welcome and wanted. They take such good care of me at Bogo. She always remembers me by name and encourages me toward reaching my wellness goals. I recommend BOGO to anyone who is interested in tanning or med spa procedures. Their staff and atmosphere is unparalleled.Review from Nicholas L
5 stars08/19/2023
Been coming to bogo tanning for more than 3 years now every time I come into the ******** location dakota makes it super easy to check-in to tan and always has a great attitude when coming in!
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