ComplaintsforMeredith Lodging
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Complaint Details
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Initial Complaint
10/10/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We have two cabins that are managed by Meredith lodging. Out of the blue, they charged me an annual "technology" fee of $499 per cabin. We had already written to them that we were canceling our contract with them effective October 17th. They did not prorate to the remaining the 2.5 month of the year that we will still be with them.Business response
10/21/2024
Hi *********. We reached out to our management team for clarification regarding your complaint. Our contract does not state any fees will be pro-rated upon termination of contract. The fee was charged in July to coincide with peak season, which is also peak revenue period for owners. It does not mean that fee is for the 12 months period succeeding the date the fee was assessed. Please feel free to reach out to our office with any additional inquiries.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.