Business ProfileforBedMart

Purchased ******************* and Tempurpedic adjustable base warranty. Bed Mart ******* sold the bed. I spoke to the store since Salesman ***** was off. ***** was very fast in providing the receipt with the sales order number. No phone number was provided who to call so I called the **************** for 2 weeks and no answer. Went to their email support @stearnssandfoster.com that was not working. Called back ******* Bed mart and a lovely gal said my base is Tempurpedic and provided number and email. I have to 1st put in a claim. I tried three times on website and was not able to Past 4 of 5. Called and was able process my claim over the phone. She said local store Bed mart would have some call me in 5. -7 days. No one called so spoke to ***** at ******* Bed Mart. ***** said he would get back to me and if not call him on Saturday. I called today Saturday and was told he was still not sure if the claim was approved and if his local contact will be the one covering the warranty. I told ***** this information was new to me waiting to see if my claim was approved. I think the lack of clear communication is an issue. Seems like a run around. At the time of sale, this process should be covered for future use.