ComplaintsforModa Moving Services LLC

• Initial Complaint

  09/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau Representative(s):The following complaint is due to Moda Moving Service's negligence in loading and unloading household property improperly, resulting in over $14,000 in damages to said property. Proof of damaged property is documented and with photos. They have offered $317.The initial claim with Moda Moving was deferred to CSI, a claims service. CSI only provides a software that deals with claims using templates that quickly brushes off any claims they receive. There have been many complaints against both companies, to no surprise.A document is provided that sums up the issues we have with these companies. Instead of providing the "best care" and a "successful move" as they boast on their website (see below statement), we have encountered drastically less service and care.Their online statement: "Our goal is to provide customers with the best care and fast resolution they deserve. Our team of adjusters is dedicated to educate movers nationwide about customers needs and expectations while improving the quality of service and its professional execution by reviewing the rules and regulations and the proper methods used for a successful move."Their website: https://csipros.org/about-us/We are asking for fair and honest accounting of our valuables, including the sentimental (irreplaceable), invested, needed, and lost ones. They have stated our lost items should have been noticed at the time of delivery, which was impossible, basically calling us liars for the three (3) items missing. Another insult to injury. We were assured we had three (3) months after delivery, as stated on Moda Moving's bill of lading, to detect and claim any losses. We followed that timeline, only to now have this new and unreasonable restriction imposed retroactively.We would like to be compensated for damages and losses for this claim.If you have questions or need further information, we would be happy to assist.Sincerely,*** & *********************

  

  Business response

  09/27/2022

  ******* hired ** to move their items from ******** ** to ******** **.  We picked their items up on Jan. 13 and delivered them the next day on Jan. 14.  ******* contacted our office regarding some damages to their items so we referred them to our Claims department.  Our claims department processed their claim and determined that we were responsible to pay the shipper $317.00 based on the terms of our mutual contract. This shipper declined the purchase of full replacement valuation and chose released value which means the claim is processed at $.60 per pound.

  
  All that being said, we do want the shipper to be satisfied over all and would be willing to increase the offer to $500.00 as a gesture of good faith and as an attempt to resolve this complaint.

  Sincerely, 

  Moda Moving

  Customer response

  09/29/2022

   
  Complaint: 18126588
  
  I am rejecting this response because: The offer is only $183 more than the initial offer of $317, for a total of $500, which does not meet the over $14,000 claim.
  
  Sincerely,
  
  Mr. And Mrs. *********************

• Initial Complaint

  05/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Our move occurred on 3/10/21. Our Sleep Number mattress was folded in half (my wife witnessed this), and Moda has not denied it. Modas only response has been that based on the valuation we selected on our contract, they only owe us $60.I contend that this was negligence on their part, so the valuation is beside the point, but they wont budge.I have requested $1200.00 Id appreciate any help you can provide.***************************

  

  Business response

  05/25/2022

  We offered Mr. to purchase the valuation/coverate that would have paid for a replacement mattress in the event of damage and this option was declined.  Per his declaration of value, Mr. chose that his mattress would only be valued at $.60 per pound of weight in order to not be responsible for paying for the additional value coverage.  The mattress was damaged in the process of being moved so we have since offered an additional customer service settlement as an act of good faith and this was also declined as not enough money.  In the interest of resolving this claim, we will offer a final settlement amount of an additional $100 on top of our legal claim settlement that was derived by the $.60 per pound election chosen by Mr.

  Regards,

  Moda Moving

  Customer response

  05/26/2022

   
  Complaint: 17246085
  
  I am rejecting this response because:  

  This response is ridiculous, and its offensive. I didnt do anything wrong here which seems to be your argument.  You destroyed our mattress (folded it in half)while moving it, it was witnessed, and youre not denying that.  The fact that I declined "extra" coverage is not relevant.  No one buys "extra" coverage to protect against negligence, and this is negligence plain and simple.  You are a professional moving company.  You either know or should have known how to appropriately move a mattress.

  So do the right thing here and reimburse me the value of $1200 as Ive previously requested and lets be done with this.
  
  Sincerely,
  
  ***************************

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