ComplaintsforAll Things Aquatic Dive Center
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Complaint Details
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Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Beth C****** of All Things Aquatic Dive Center did not deliver a promised certification service after collecting $1069.90 from me on 3/5/2022. I hope to resolve this by getting the promised service delivered. Last week *** filed a complaint and Beth promised to deal with our license this week. But she had not got back to us. All Things Aquatic Dive Center (ATA in short), owned and operated by Beth C******* offers training and certification program for PADI open water diver scuba diving certification. The certification helps individual get access to dive destinations and dive gear rentals. Me and my friend *** went on a dive certification trip with ATA between 3/2/2022-3/6/2022. The owner Beth C****** had promised to issue me a PADI open water diver certification once I pass the required tests. However, I did not receive such certification even though I had passed all required tests. I have reached out to the business and the owner several times to get my certification. The owner occasionally replied to my texts but had yet to deliver the promised certification. I have a signed copy of itemized receipt from ATA. The receipt number is ******. My friend *** learned about ATA from their Facebook page. The business is still actively posting promotional materials on Facebook. If ATA is in fact unable to issue PADI certifications, they may be doing false advertisement. I would appreciate if you can look into this.Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*********************** of All Things Aquatic Dive Center did not deliver a promised certification service after collecting $1069.90 from me on 3/5/2022. I hope to resolve this by getting the promised service delivered.All Things Aquatic Dive Center (ATA in short), owned and operated by ***********************, offers training and certification program for PADI open water diver scuba diving certification. The certification helps individual get access to dive destinations and dive gear rentals.I went on a dive certification trip with ATA between 3/2/2022-3/6/2022. The owner *********************** had promised to issue me a PADI open water diver certification once I pass the required tests. However, I did not receive such certification even though I had passed all required tests.I have reached out to the business and the owner several times to get my certification. The owner occasionally replied to my texts but had yet to deliver the promised certification.I have a signed copy of itemized receipt from ATA. The receipt number is ******. I also have text communication and other written proof to prove the service agreement.I learned about ATA from their ******** page. The business is still actively posting promotional materials on ********. If ATA is in fact unable to issue PADI certifications, they may be doing false advertisement. I would appreciate if you can look into this.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.