ComplaintsforRhino Ardmore, Inc
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Complaint Details
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Initial Complaint
08/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Email sent to Planet Fitness. I have been charged twice two separate months. Signed up 6/2/22 paid/charged membership 6/5/22. I was then charged 6/17/22 the monthly membership fee? How many times can you charge a membership fee? I was then charged twice in August. Annual membership fee and monthly fee. I havent had this member ship for a year? Why was I charged an annual membership fee when I just joined in June. I do not want to continue to be charged every other month different prices. The advertisement is pay $10 per month. I have been charged that each month since signing up plus other random charges. I think this is a predatory practice, misleading and fraudulent. I sent the below email to Planet Fitness and my bank.I want to cancel my service as soon as possible as I am being overcharged. I signed up online 6/2/22. I have the agreement stating I would be billed membership fee and then monthly on or around the 17th. I was charged 6/5/22 the membership fee then charged again 6/17/22?? I have been charged on the 17th and 18th of July and August in the amount of $10 then for some reason I see another charge $39 on 8/1/22. What was this charge for? What am I being charged for twice in 2 months. I have never used the gym never been there and now I do not want to. I want my money returned as you are just charging me for anything at this point. Please send me confirmation of cancellation. Im sending this to my bank as I am clearly being over charged for no reason.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.