Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/24/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
My mother, who lived in Wilmington DE, had paid Lawn Doctor for a year of service in Dec. '21 for the year 2022. My mom passed away at the end of February '22. On June 3, I contacted the owner, Sal, to be reimbursed for the unused portion which is $589.63. We still have not received this money as of 1/17/23, I have made numerous phone calls, emails and a call to customer service on 8/23/22. After the call to customer service, the owner texted me saying the check would be sent out before the end of the year. In mid-December I texted to confirm this and he confirmed that "all refund checks will be mailed by the end of the year." The owner has only answered my call a couple of times and never returned a message, but when I have talked to him he has been very rude. What else can we do to recoup this money? Thanks.
Business response
03/12/2023
Attached is a copy of the deposited check, mailed on 12/31/2022 and not cashed until 2/14/23, this complaint is utterly ridiculous and false. If these accusations do not stop, I will be contacting my lawyer.Customer response
03/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.