ComplaintsforProguard Warranty

• Initial Complaint

  06/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a pro guard 2 warranty. Which covers seals and gaskets but doesn't not cover a seal on a oil which they said yes it does and now it doesn't. Also covers lubricant parts. Truck had a oil leak I took it in to have it fixed. And they turned down warranty payment. Said and I quote if I would have let motor blow up they would have replaced motor. But since I fixed oil pan and saved them money the oil pan gasket wasnt covered.

  

  Business response

  07/12/2022

  A ProGuard representative contacted ****************** directly, and we believe his concerns have been satisfied.  Please feel free to contact us if you have any further questions.

  Customer response

  07/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased extended warranty on a car. Now sold the car. Asking for a refund for the remaining balance. Called several times and left voicemails for Crystal to get a refund and she won't return my phone calls. Believe they are doing this so they don't have to give me my money back

  

  Business response

  06/07/2022

  June 7, 2022 
  To Whom It May Concern: 
  ProGuard Warranty submits the following in response to the above-referenced complaint. 
  We have reviewed phone records and can confirm the following phone calls between *** ***** and  ProGuard Warranty: 
  1. *** ***** called PGW- 6/1/22, 5:53 pm (no voicemail left) 
  2. *** ***** called PGW - 6/1/22, 5:54 pm (voicemail left for Crystel) 
  3. ProGuard called *** ***** - 6/2 12:32 pm (voicemail left for *** *****) 
  4. *** ***** called PGW – 6/2/22 1:26 pm (voicemail left for Crystel) 
  5. *** ***** called PGW – 6/2/22 1:34 pm (voicemail left for Crystel) 
  6. ProGuard called *** ***** – 6/6/22 9:13 am (voicemail left for *** *****) 
  We have no record of *** ***** returning our last phone call. However, his cancellation will be  
  processed upon receipt of the cancellation form the selling dealer. Cancellations are processed pro rata,  based on time elapsed or mileage used, whichever is greater. We can further explain the process when we speak to *** *****. Alternatively, he may call the selling dealer to process the cancellation. 
  We trust this satisfies your concerns. 
  Sincerely, 
  Meghan L********* 
  Compliance Manager
  
  

  Customer response

  06/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  The dealership isn't cooperating with my efforts.  They aren't in the business of taking care of already sold cars and purchased warranties.   That's why I called the provider of the warranty directly for a refund.
  
  Regards,
  
  *************************

  

  Business response

  07/01/2022

  ************'s contract was cancelled and refund was mailed.  We encourage him to allow mailing time and contact the dealership next week to check on status of refund. We believe everyone's concerns should be satisfied.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Warranty company secured a transmission for my vehicle back on 8/31 - insisted on providing the part themselves claiming it would be okay. Well the part failed with less than 5,000miles on it and they told me their only responsibility is until the end of the warranty. They gave me a faulty part that failed in 4 months with less than 5,000 miles on it and told me they were not going to repair or replace it.

  

  Business response

  02/07/2022

  Our records indicate ****************** purchased a 2013 ****** *****, along with a ProGuard Warranty vehicle service contract, on 6/25/21.  ****************** selected a PG2 Plan Choice with a 6 month/7,500 mile term, and the cost of this contract was $275.  The contract indicates **.******** vehicle had 126,645 miles at the time of purchase. 
  
  On 8/19/21, ****************** initiated a claim for vehicle repair.  The claim, which was approved, included repair of the vehicles transmission.  The total cost of this claim, covered by ProGuard, was $3,118.91.  ****************** was responsible for a $100 deductible. According to the terms of the service contract, Section 3. ADMINISTRATORS OBLIGATIONS AND RIGHTS, B. PARTS, Replacement of covered components may be new, used, remanufactured, refurbished, of like kind, or serviceable used components as deemed fit by the Administrator, which is standard in the automotive industry. The mileage on **. *******'s vehicle at the time of repair was approximately 130,769; the used, replacement transmission secured by ProGuard had approximately 74,000 miles.   ****************** was informed prior to the repair that ProGuard had secured a pre-owned transmission, and she was also informed that the warranty on the replaced transmission would expire at the same time as her service contract term. 
  
  While we regret that ****************** is not satisfied with the outcome, we are confident that her claim was processed fairly and transparently.

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