ComplaintsforMetro Public Adjustment, Incorporated

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/42023 we signed with metro public adjusted to manage a water claim in the master bath. We were assigned an adjuster and had a video walk through of the damage. The main bath was also walked through because there was damage in there due to them baths sharing a wall. When the ********* insurance adjuster came the metro adjuster never even addressed the main bath. Even though we have documentation that the water had damaged that room too. When I called and asked why it was not address no one had an answer. Here it is September 5 and no closer to an answer. I feel we have been miss represented and give pour service. Do not hire them. Poor customer service and do not do what is represented. Find someone else. I should have done my research better.

  Business response

  09/12/2023

  Thank you for assisting with this issue, This is the first time we are hearing of this and would be glad to have another adjuster assigned to assist in resolving this.. Please send any request for a reinspection or another adjuster assignment to Mail@metropa.com and i will have it taken care of.. Thank you 

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Metro regarding a release several weeks ago. My public adjuster is refusing to invoice me and signing a release as I no longer want services from this company. I have had this claim open for almost two years. My P.A. is rude and unprofessional and I called to speak with his manager several times. The reply from him was - TIP:By you constantly throwing me under the bus with our back office does not help your cause.

  Business response

  04/13/2023

  Thank you for assisting.. I have pulled the file and see that a final payment is being made and the claim is being closed after that is received.. It appears this is resolved.. if the insured wishes to contact the office to discuss this directly with me, i will remain available but it does appear to be resolved.. Thank you 

   

  **************************;

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are located in PA and had a lighting strike/house fire in June 2022. **** is our insurance company. To their credit, they had adjusters out within 3 days of the incident. But, after their inspection they failed to communicate with us for over a 3 week period. We were recommended Metro by our contractor. Through our contractor *** ****** from Metro reached out and we stupidly agreed to 35 percent of any money issued by **** to us to go to them for their work. Emphasis on work. While the state of PA doesn’t have a law regarding the amount a public adjuster can charge, they do have guidelines an adjuster must follow which Metro failed us: 1. Metro never issued us their estimates for personal property and property damage completed in August 2022 to which PA requires them to. 2. In PA, a public adjuster must never deny or prohibited communication between the insured and insurance company. Metro did. Through this process of complaint **** has sent over their communication logs between them and Metros adjuster *** ****** which proves my complaint. 3. A public adjuster is never supposed to ignore communication between them and the insured to which *** ****** did repeatedly. Especially regarding our fair rental/loss of use payments. He blatantly ignored my communication with him and failed to follow up with **** regarding these payments. When I spoke with Joe on the phone in Jan 2023 he stated he specifically instructed the front office of Metro NOT to take a percentage of these payments. Well they did. 4. A very large personal property check was issued by **** to metro in Jan 2023. By law, a public adjuster must notify the insured of any payments made by the insurance company. Metro never did and even went as far to forge my wife’s and my name to a third party check to which they never had power of attorney to do so. How can they get away with this?! Bottom line, they took money from us for work we, not them, regarding our claim. And that’s ok with them. Garbage

  Business response

  03/28/2023

  Thank you for assisting us in this matter.. As we have no intention to make accusations, the positions being stated here are mostly incorrect.. We are not lawyers and cannot comment on legal matters but the statements in this complaint are not correct..  Our file reflects considerable communications and The insurance adjuster assigned to this loss was unresponsive for over a month... This claim is not fully concluded but I would welcome a direct call to discuss a resolution ..    We continue to attempt a full resolution for the insured 

  **************************;

  Customer response

  03/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: my claims are not incorrect. I have saved every email, text, voicemail, and documented the one phone conversation I had with *******************. You mention where the adjuster was unresponsive for a month: yours or our insurance. According to their records ******************* was unresponsive with them for a period of two months as well as our insurance asking to go direct with us regarding our personal property and *** replied “no”  delaying things further. *** never sent us a copy of his estimates, ignored my requests for fair rental/ loss of use payments, never provided me with a phone number to contact him, and never called our insurance to discuss his estimate. I have proof, do you? Don't you dare write I am inaccurate and imply I am not writing the truth! Either you are being lied to by ****** or you aren't fully investigating the matter. Our attorney has reached out to ************** for a call but he was ignored as well. You want to resolve it, contact him and discuss the matter with him. He also has all the emails from *** and Metro as well as our insurance companies communication logs from both adjusters. 
  
  Regards,
  
  *************************
  

  Business response

  03/30/2023

  I would certainly discuss this with your attorney.. Please provide his contact information .. Thank  You. 

  Customer response

  03/30/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Why in the world would I post his contact information on a public site in this format? As I said in my last statement he already reached out to ********************* and has reached out to your main office by sending in his representation letter in early January. Either obtain it from there or you need to contact ************** and I am sure he will forward all of his contact information to you. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First POC was on September 4 2022 that consist of a phone call, with two reprentatives ******************* and *******************************. Zoom call on the sixth of September it was explained how this work. My problems is do not offer something you willing dont stand behind. Explained that I had a water leak from the washing machine hose. Which soakwd the laundry room, kitchen and living room. Stated that all the carpert and vinyl need to be replaced. Then the the lies started. They have to replace this, they have to replace that. Which my carpet and the cabinets. Adjuster came out on October 13 and again October 27 with the ******** Adjuster. He did an inspection and stated what needed to be replaced, such as carpert, vinyl and cabinets. But also stated they will fight for me. Let Insurance company settle without contractors fees and not top cabinets. So, this thing about being hold. Is not the truth and very false sense of representation. Just not worth the money they chaege and would like a refund.

  Business response

  01/27/2023

  Thank you for assisting with this matter.. WE understand the insured wishes to get additional money for the claims settlement and have offer multiple solutions including assigning a full time inside adjuster to work through any remaining issues.  Per the insured's direction, we were told to close the file and allow the insured to handle themselves..  Our offer to resolve the outstanding items remains but to say that any of the work done to date does not warrant payment is inaccurate.. Please advise if you would like up to resume the handling of the file.. Thank you..  

  Customer response

  02/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:   This is not true!!   Thje fact that it states I onl;y complained after I received the check.  I want to ask question and no one was trying to reach out.   I reached out to the company on October 18, 2022 November 4, 2022 and Nonember 14 2022.  Received the itemized late on November 14, with no calls to explain and no information.  I in turns called thr company asking for clarity.   I also calle rthe adjuster ***** ***** two times and I called ReprenstTIVE ******************* asking for an email or phone for the adjkuster pecause I had questions.   Questions about the contractors fee that was not included in the statement.  No answer fro Brain.  ***** would always respond with why am I getting these emails or my phine was going to voice mail. 

  Again they have not fought for me and my property.  If they did they would not have accpeted the amount from the insurdance company Allstate.   Yes, have reached out to management **************************  *** reached out after I filed this anted me to transfer to a new adjuster so thet can fight for my top cabinets.  I told her no thank you and she sent a letter stating that nothing is due to me.   This company is  not for the little consumer.  They made pomises like, all my carpert will be replaced  if it all run together.  NOT TRUE!  So this in inaccurate.
  
  Regards,
  
  *******************************

  Business response

  03/06/2023

  Thank you for assisting, Unfortunately the insurance company would not agree to replace the upper cabinets in the kitchen due to restrictive matching language in her policy..  This is also a considerable delta in the personal property, in order to fight this, it was our recommendation to engage an appraiser which is independent of both us and the insurance co adjuster to resolve the issue.. The insured is not willing to incur this cost .. Again we still feel this is the best way to resolve the open items..    We were asked to end our contract with the insured and processed accordingly.. 

  Customer response

  03/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  The should have asked before they accepted this settlement.  Again they did nothing for me, but take monies that should be applied to my account.  

  Why should I allow them to take money for second time and Im in the whole already.  I would like at least fifty percent of the money that they took.  They didnt have to settle at that time, thats  when I tried to call and ask questions. Thats their game, taking money twice from people estimate.  If they are willing to do the negotiate for my cabinets and contractors fee I'm all for it.  But to take extra money absoulety not.  

  That's another thing contractors fee was not included.  It's going to cost me $5000.00 to get my floors, because the water migation messed up my bathroom flooring.  Which Metcore never mention.  Again, if they can negotiate and not charge me another 32% fine if not give me a full refund.

  They never explained anything to me.  I NEED MY HOUSE FIXED!!  
  
  Regards,
  
  *******************************

  Business response

  03/30/2023

  Thank you for working to resolve this.. The claim is not settled, its only has an undisputed payment made and we agree you should get more money for your damages..  What you are asking is we work for free.. We are confident more money should be paid and we would like to work with you and try to get additional funds but we are not willing to work for free.    If you are interested in continuing with us, i can offer a reduced rate on additional funds obtained but we can not offer this for free... Please let me know if that would work for you.

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I entered into a contract with Metro Public Adjusters on or about July 27. The adjuster agreed to represent me to ensure Id receive a higher settlement amount from insurance company. However *************, the adjuster, NEVER talked to me about the claim amount, NEVER sent an itemized list of estimates and NEVER communicated effectively about the process. Instead I did nearly all of the advocacy by myself. The repair company, ***, that was recommended by Metro left my basement a wreck. They left trash everywhere. Thanks to Metro I have been displaced from my bedroom for nearly 6 months when in fact the process should have been resolved within 120 days at max. The adjusters do not respond in a timely fashion; they did not advocate for me and they STILL have not given me an itemized list of the estimates for my consent. This company is a SCAM and the biggest ripoff. I want my 30% representation back that I paid for they did not represent me. I was my own advocate. They did nothing. I also have email communication between me and key players to prove my own self advocacy a job for which ************* was paid to do but did not. I enclosed photos of the condition of my home and the remediation work by ***. The work began in July. Their trash is still in my home (they promised to come back and remove it—never did).

  Business response

  01/10/2023

  Hello and Thank you for assisting in this matter.   We certainly understand the insureds frustration here..  By Prior communication we have closed our file at the insureds request but to facilitate a solution we are attaching the itemized estimate from the independent adjuster on this loss..   The concerns the insured seems to have relate to a vendor and not out company but we have reached out to them to contact the insured and see if a resolution can be made.. Also, this claim involves two insurance carriers, We had represented the insured on one of those companies.. As we have no legal authority to assist with the other policy , we have attached the letter for this claim to assist the insured in navigation .. I hope this explains the current status and we are sorry the insured has had this .. 

  Customer response

  01/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The claim does not account for the additional damage I sustained as a result of the water loss due to Metro's negligence.  ***************** my PA did not include additional damage even though I provided proof. Moreover, this document sent from Metro confirms my adjuster's negligence as he did not include my receipts in the claim.   I am also asking for a refund because the initial Letter of Engagement signed does not include all three signatures hence the contract was not fully executed.   Lastly I have strong proof to substantiate that I have done nearly all of the advocacy and communication to resolve this case.  Their two attachments of proof of advocacy substantiate my claim even more. 

  Regards,
  
  *************************

  Business response

  01/26/2023

  Thank you for assist ing with this matter.. We certainly understand the issue here, unfortunately it is with a policy that we can not assist with.. There is a master policy for the condominium that governs anything remaining on this loss.  I have reviewed this thoroughly and don't see any incomplete work here.  As an offer to resolve this, we are offering a payment of 200.00 to resolve this matter..  Please let us know if this resolves the matter and we will have the payment issued...  Thank you ... 

  Customer response

  02/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  I have given considerable thought to your response.  I reject it namely for Metro not fulfilling their obligation as outlined in the contract signed July 27, 2022 to "advise and assist in the adjustment of an insurance claim" and "negotiating the claim with your insurance company."

  The only communication **** **** had with my insurance company was the less than seven minutes he spent in my home with *************'s independent adjuster.  He sent an itemized list of the damages 8/05/2023 to *************.  That was his only communication with the insurance company.  Despite my emailed bills/receipts throughout the summer, ************ did not spend three minutes to amend the itemized list and/or communicate with my insurance company.

  According the overwhelming evidence I have to conclude the **** **** and Metro PA unfairly enriched yourselves at the expense of your client, a teacher, mother and student.  I am who your company is supposed to have advocated for. ************ worked less than a total of a generous eight hours on this case and received $1800 for work that was not executed per our signed contract.  

  Lastly, if Metro did the work as outlined then subsequently agreed to in our contract, I would not object to 30% of my settlement; however, given the number seven minutes ************ spent at my home and his one and *only* correspondence devoid of any advocacy, I suggest a different amount commiserate to the work each of us did to settle this case.  In other words based upon the communication I had with ****, ******** ****, I can substantiate that I did nearly all of the work for which your company unjustly benefits.

  Therefore because of my overwhelming evidence of Metro's unfair enrichment, to settle the case I will accept 50% of your 30% fee plus dissolving your most recent bill for CPR.  This new settlement works out to MetroPA having earned $900 for less one hour's work.

  Regards,
  
  *************************

  Business response

  02/07/2023

  Thank you for your response and assistance in this matter.. unfortunately the Invoice From *** *********** is not our company and they have a signed work authorization from the insured .  This is separate form the Contact we have with the insured. We have offered what we feel is a fair resolution to this matter and would like to extend it one more time.. If the offer is not acceptable to the insured we will unfortunately not be able to agree.  Again, We are willing to try to work together with the insurance company to resolve any open issues.  We do feel there is a way to resolve the outstanding items and are willing to commit to working on them with the insured.  We do not agree to the proposed offer. 

  Customer response

  02/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  Given the facts of this case, the new legislation proposed by the government to prevent unfair enrichment and the evidence to substantiate the amount of work I did versus Metro, I am willing to bring this matter to Small Claims Court. 

  Your proposed $200 does not begin to cover my clothing that was ruined and the additional expenses I incurred as a result of the flood that Metro did not include in the itemized list of damages to my insurance company.  

  Initially I wanted 100% of the 30% and compromised to 50% of 30%.  Your offer of less than 15% of 30% does not begin to cover my losses.  Consequently, I will file a complaint with the court system, present my evidence before a judge and let him/her determine the settlement amount.

  Regards,
  
  *************************

  Business response

  03/06/2023

  As this matter appears to be a legal issue, we will await any legal proceeding and have council address this.. thanks

  Customer response

  03/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution only authenticates the extreme lackluster representation I received from Metro Public Adjusters. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  09/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Greetings as a Senior Corrections Professional and trained investigator I didn’t do my research on this company due to several family members deaths and this company became recommended by a best friend Metro Adjusters are not the type of company I would have chosen they misrepresented themselves to me fail to return calls and the BBB has 26 complaints on them I think there in violation of my civil rights as a consumer and customer and in New Jersey sued them in several jurisdictions I believe they have been unfair to me shed estimates from me fail to disclose information in a act of possible fraud misleading facts Allegedly refuse to take my calls and emails now after I verbally complain and the State of Maryland investigations from the commissioners office is investigating for 5 months my claim has been delayed I believe they share in this delay and hiding documents in my emails to them you will see how they refused to take my emails and there representatives o sent emails to stone walled lies it was a terrible mistake dealing with this company now review the said history of misleading and unfair practices this is a low to take advantage of a person with a disabilities under ADA abuse unfair practices misleading me for months on a continued property claim from liberty mutual insurance group I have more damages from that claim so this is an ongoing claim I trusted them with just nothing ignoring my concerns at headquarters fail to return my calls from the adjuster JOE and unfair treatment as the client and customer nothing the history of this company is the same complaints I have incredible and unbelievable please address my complaints thank you.

  Business response

  09/15/2022

  First, I would like to thank you for your assistance in this matter. This loss occurred early November 2021 at the insureds property. We were contracted to re-open the claim and assist in late May of 2022. Our adjuster is scheduled to re-inspect the property with the insurance company adjuster today 9/15, which was confirmed previously with the insured. The  number our corporate office was given to contact the insured, per his contract, was XXX-XXX-****, however, we recently discovered that this number is incorrect. Despite this miscommunication, our claim representative has been in constant communication with the insured and we have documented phone calls between our office staff and the insured. The insurance company, ******* ******, is the issue here and has continuously delayed this claim. We have submitted our estimate to the insurance company three times with no response. The insurance company additionally halted our negotiations by re-assigning their field adjuster on the file, also creating a delay in the re-inspection with our adjuster. We strive to be transparent and inclusive with all of our clients,please contact me directly at ***********@metropa.com if you feel this is not the case or need additional assistance. Tell us why here...

  Customer response

  09/23/2022

  Please dismiss my formal complaint with prejudice I did receive my contract and my insurance adjuster came out there moving on this issue in which haven't received my estimates originally as the client so at this time please dismiss without prejudice unfortunately due recent trauma I wish I hadn't made several decisions after my investigation revealed please dismiss I did Receive my contract that wouldn't print out and also this claim is moving now forward in a act of good faith under the law a portion of this claim delay was my insurance company ******* ****** insurance as well for the record thank you.--
  

  ******************* *************************

• Initial Complaint

  04/29/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company settled with my insurance company with out giving me any information first

  Business response

  04/29/2022

  Thank yo for assisting with this matter..  this is an insurance claim in which we were hired to assist the insured .  After evaluating the claim, we felt it was too small for us to handle and have withdrawn our representation.. the claim is not closed , the insured is free to work directly with the insurance company in this case.. No fees were charged for any of our service.. Please let me know if we can be of any further assistance. 

  Customer response

  04/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************
  

  Business response

  05/12/2022

  Thank yo for assisting, there is no reason stated for the rejection.. let us know if we can answer any questions 

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Metro has been a nightmare to deal with. My claims person is Christina s******* who has taken MONTHS to get anything accomplished. I have a gaping hole in my bathroom floor…no repairs have even been started and no resolution thus far. All she tells me is "well were getting you more money" which is ********. She's trying to commit insurance fraud by having my contractor inflate his prices! That wash metro can make more money taking thier ridiculous 35%!!!! Before metro, my estimated repairs were 2.2k metro has gotten involved and now I'm up to 10k in repairs! So metro is trying to get insurance check for 10k, take 35% and send me a lousy 7k!!! This means I'm responsible for 3k out of pocket now! I should of just went through my insurance directly and would of only been responsible for my 1k deductible! Metro is dishonest, and fueled by greed. I cant explain how sick to my stomach they have made me. I just want my floor fixed. And the cost covered! I will be alerting my insurance company also!

  Business response

  04/01/2022

  Thank you for assisting us with this service issue. As with all insurance claims, valuation, and settlements can be difficult to understand and they often don't aline with reality. This is a loss that we have been working since early February and considerable progress has been made all damages and estimates do date have been agreed to by both our adjusteer and the insurance company adjuster. The values difference before and after our services show an approx 5k in additional damages. We disagree with most of the accusation with the insured with this complaint although we agree this process can be completely frustrating. We will have our adjuster reach out to *************** to see if a satisfactory resolution can be made. 

  Thank you 

  Customer response

  04/03/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  No progress has been made as I still have a giant hole in my bathroom floor. Your submissive response is not only rude but disrespectful. You are harping on the money you "saved me" when in reality you're just concerned with making yourselves more money. 
  

  Regards,
  
  *********************

  
  

  Business response

  04/05/2022

  Thank you again for your assistance we have been in contact with our field adjuster and a additional revised estimate had been received from the insurance company. We have been provided a copy of that and explained options for potential additional payments. In addition we have offered a reduction fee of approx 500 to accommodate the insured concerns hopefully this brings this matter to close. Thank you.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired Metro Adjustment to assist with a claim that I had filed with my homeowner's insurance. I informed ******************* (Metro adjuster) that the IA did go to the property and took photos. Additionally, I did inform **** that I provided before photos before the storm. The exterior structure that collapsed, I did inform **** that it was modest. It seemed that **** had this big expectation ($$$) and it was clear that **** did not listen to what I had told him and was telling him. I would receive emails and or test requesting the same information repeatedly, which demonstrated a lack of attention to details. Recently, Metro received a check from my insurance company for over $4k, which Metro too their cut and sent me a $3k check. I deposited the check and it was returned. Of course I called very upset and wanting resolution to the matter quickly because payments were made. Additionally, I had checks that I wrote out returned due to NSF, so those entities and my back have charge me for the NSF because Metros check was returned. I contacted ******************* (adjuster) and ***************************** (CFO) multiple times for a quick resolution and refund to the fees I am incurring through my bank and the entities that I wrote checks out to. They said they would mail me a check on Friday 12/3/2021 overnight which did not occurred. I was then told that I was going to have a cashiers check sent first thing Monday morning, by *********************** and that has not occurred. This is borderline fraud and it is a big concern. I would just like to have the check issued, the fees from my bank reimbursed, and the returned payment fees of the entities that were paid with that money reimbursed as well. The checks that were issued have not all processed yet, so I was hoping that I can receive a check quickly before more I incur more NSF and entity returned check fees. I hope to hear a response soon and hope that this mater can be resolved quickly.

  Customer response

  01/06/2022

  Hired Metro Adjustment to assist with a claim that I had filed with my homeowner's insurance. I informed ******************* (Metro adjuster) that the IA did go to the property and took photos. Additionally, I did inform **** that I provided before photos before the storm. The exterior structure that collapsed, I did inform **** that it was modest. It seemed that **** had this big expectation ($$$) and it was clear that **** did not listen to what I had told him and was telling him. I would receive emails and or test requesting the same information repeatedly, which demonstrated a lack of attention to details. Recently, Metro received a check from my insurance company for over $4k, which Metro too their cut and sent me a $3k check. I deposited the check and it was returned. Of course I called very upset and wanting resolution to the matter quickly because payments were made. Additionally, I had checks that I wrote out returned due to NSF , so those entities and my back have charge me for the NSF  because Metros check was returned. I contacted ******************* (adjuster) and ***************************** (CFO) multiple times for a quick resolution and refund to the fees I am incurring through my bank and the entities that I wrote checks out to. They said they would mail me a check on Friday 12/3/2021 overnight which did not occurred. I was then told that I was going to have a cashiers check sent first thing Monday morning, by *********************** and that has not occurred. This is borderline fraud and it is a big concern. I would just like to have the check issued, the fees from my bank reimbursed, and the returned payment fees of the entities that were paid with that money reimbursed as well. The checks that were issued have not all processed yet, so I was hoping that I can receive a check quickly before more I incur more NSF  and entity returned check fees. I hope to hear a response soon and hope that this mater can be resolved quickly.

  Business response

  01/06/2022

  Thank you of letting us know of this situation. We do understand that the checks were not received for you on time. We are certainly working for you to receive them in a timely manner. Please know the checks have been issued and we are both working to confirm the receipt of the checks. Thank you and we apologize that this has occurred.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩