ComplaintsforSky Zone
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Complaint Details
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Initial Complaint
11/27/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I purchased a black friday annual pass for $168.00 and per the terms and conditions the benefits are from date of purchase through 12/31/23. These are the terms listed on the Sky Zone website with the black friday offer and the location is telling me its for one year from activation. This is not what the website states and this is a bait and switch.Business response
12/23/2022
Hello ******************,I am in receipt of the complaint letter dated December 15th pertaining to ******** ***********. We have been in contact with **************** pertaining to the Annual Elite membership Black Friday sale and have agreed to extend the Annual term until 12/31/2023 from the purchase date 12/9/2023.Customer response
12/24/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.