ComplaintsforBarbell Standard
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Complaint Details
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Initial Complaint
11/11/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased weight plates from Barbell Standard on 7/12/22 when they ran a sale. After two weeks I had heard nothing so I emailed for an update, they apologized but said that my order was now retroactively considered a 'pre order' and they didn't yet have the plates in stock, not great. I waited two months and contacted them for an update on 9/22/22, and they ignored me. I contacted them again requesting an update on 9/28/22 and they ignored me again. Finally I contacted them on 11/4/22 asking for a refund because it is now clear they have no intention of providing the product for which I have paid, and they are ignoring all my contact requests. I have not yet heard from them as of today, a week later.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.