ComplaintsforSalandra Funeral and Cremation Services, Inc.
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Complaint Details
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Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business is not ADA compliant. This caused an unnecessary and extremely frustrating and embarrassing situation for an elder at a very sensitive time. 1. Bathrooms are impossible to enter and use for anyone handicapped and reliant on use of a wheelchair. 2. It is winter and there was snow and ice present everywhere. The sidewalks were salted to melt some of the snow and ice but there were significant amounts still present on the main walkways into the business. A definite safety issue. A simple shovel and or broom would have made for a safer area to enter. I want these issues to be brought to the attention of the business and modifications and or repairs made so others can be avoided the problems we had while at this business.Customer response
02/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no mention of any action to correct the issue, which is a serious issue, just an explanation as to why they restrooms as so tiny and inaccessible. I understand the building is old but this does not change the fact that there are going to be handicapped persons using your services and building facilities. It is not for me to suggest what exact repairs need made, but the restrooms most certainly need to be made accessible for persons using walkers, wheelchairs or other assistance type devices that may alter there using the restrooms in their current condition.
Regards,
***** *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.