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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The company keeps sending me mail saying they want to buy my home. I have already left them a message to stop contacting me, that I do not want to sell on 2/20/24 4:35pm. I have received more mail. I tried calling but when it says to select an option, it doesn't work. I see from looking up the business name in your directory, that they have or have different addresses.
Business response
04/05/2024
We appreciate your feedback as it's very important to us. Our marketing does have a lag time so please allow up to 90 days for our records to reflect your request to be removed from our marketing channels. We have checked our phone systems and confirmed operation. Please note that we do need your full address for removal to ensure we're removing the correct information. If you choose to reach back out to us, please select option 1 to be directed to our do not mail registry. We appreciate your time and wish you the best.Customer response
04/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
******** *******Initial Complaint
09/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have asked them company 7 times to remove me from their mailing list. I have no intention to sell my homeBusiness response
09/06/2023
This information has been added to our do not mailing list per a phone call conversation with our team and and Christiane Leach. There could be a 90 day delay in removing information based on our systems process and our mail house.Initial Complaint
04/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a letter addressed to the Executor of Hoover Estate, The Family of Jean Hoover. I later received a postcard addressed to Family of Jean Hoover. Both the letter and the postcard are offers to purchase my home to settle my estate. I am not deceased. I would like this to stop.Initial Complaint
11/08/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company is harassing me about buying a property that I sold 6 months ago. I have a private line and they are texting and calling me. Apparently they are using an out of date property owner list and are invading my privacy. This is harassment and they need to stop immediatelyBusiness response
12/05/2022
We apologize for any disturbances our marketing has caused you. There is sometimes a delay in our records being updated however we would like to offer you the option to have your name and address removed from our mailing and callings lists. Please follow this link www.takemeoffthelist.net to be removed. Noting that it could take up to 30 days to have your name removed from all our marketing. We apologize again, and hope you have a safe holiday season!Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Fifth avenue property group continues to send unsolicited mailers even after I have requested that I be removed from their mailing list. This started after my family member passed away even though she was not at the time the owner of the property. I am in the process of filing a complaint against the company with the state attorney general. I do not want the nuisance mailers, they are unwanted and unsolicited, I have called and requested that they remove my name and address from their list and was told it was removed but even over six months later I still get these cards. This is my home, I live here. It is not for sale.Business response
05/23/2022
** ******
We do sincerely apologize for any discomfort our mailers may have caused you and your family. Our marketing team does try to be very receptive to stop-mail requests, however we are not an automated system and some could slip through the cracks. We are truly sorry. I have ensured our team is made aware of your request and your information is removed immediately. We wish you the best.Customer response
05/23/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
***** ******
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.