ComplaintsforJ & D Waterproofing Inc

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired the above company to lift our house they didn’t lift the home caused a big mess the workers All said they had no idea what was going on damage our property washer and furnace crews were not professional at all and not the boss is telling me the work is completed and I just talked to his employee and they told me what they didn’t do

  Business response

  07/18/2022

  BBB,

  This is in response to the complaint that was submitted to you on 7/7/2022, ** ********** J&D is currently in contact with the customer to try and rectify the matter.

  Customer entered into contract with J&D on April 26th, 2022. J&D was to install 11 Piers under the footer of the home to stabilize the footer. J&D also installed 6 power brace beams on front wall to support inward push of wall. J&D started job on June 27, 2022 and was informed and was informed we could not continue on July 8, 2022. This job would would need 1 to 2 more days in order to complete.

  Customer had informed us that he thought the whole house would be lifted back into place. J&D does not guarantee this to be true. The J&D guarantee/warranty contract states that the footer will be stabilized so not to sink anymore. Attached is J&D contract that states that very clearly on the front and back.

  J&D was also informed that some cosmetic issues on the job had raised from work being done. J&D stands behind all their jobs so if the workers accidentally scratch or damaged anything on the job we will try to repair/replace/ or deduct a sum of money off of the job as to keep a good working relationship with the customer.

  J&d is looking forward to getting this job completed with the customer and hopes to find a way to have a great outcome for all parties involved. 

  On July 17th around 4:30pm J&D was able to get into the basement of the home to get all of our tools out. Also while Scott was there, he installed the new shark bite fitting for the sink line that we had on the job site to install. He also installed a new striker plate on the door.

  Customer response

  07/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩