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Complaint Details
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Initial Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
3 birds employee Josh came in to replace my tub with a shower on 06/06 but ripped out my tub leaving me nothing on 06/07 he came out stating his boss made him mad they gave him the incorrect material so he took the material and left then on 06/07 an employee by the name of Joe came and picked up the framing and new door leaving me without a door for my bathroom even. I have contacted the company and also the company who approved and sent them to do the job they are telling me they won't be able to do anything about it until next week I have no way to shower my bathroom is just tore up I need my shower as of yesterday it's been 3 days now who wants to not be able to shower especially being disabled having health problems I need something done this is not good business and I am highly upsetBusiness response
08/15/2023
On June 6th, our installer went to begin project. Parts of the home in which he needed to do work were covered in dog feces and fleas. HO was asked to clean this up but failed to do so. Installer was unable to continue work due to unsanitary conditions. He said he didn't feel safe in the environment and was concerned for the children living in the home. We reached out to JEM (from whom we received the project) and we were told to stop all work immediately until the participants SC could reach out and get the unsanitary conditions addressed. As of 6/7/23, PA Health and Wellness put a hold on the project. We were not allowed back into the home until the hold was lifted. We were not permitted to begin work again until June 19th. The participant's service coordinator was involved and kept participant updated.
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Contact Information
8090 Ohio River Blvd
Emsworth, PA 15202-1703
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.