ComplaintsforJoseph Giannone Heating & Air Conditioning Inc.

• Initial Complaint

  07/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They came to replace my shower head on 7/1/22. During this service, the INCORRECT main water valve was loosened to shut off my water. They also never turned my hot water heater back on after they left, which is an entirely separate issue that I personally resolved. The guys used a water valve from the early  1900s, when a new one was installed in the 2000s to replace this. When the guys left, this water valve then blew (because it was never supposed to me touched in the first place). This happened the very next day. I initially, incorrectly, thought that the water was coming from the hot water heater ,when in fact it was coming from the incorrect main water valve that was loosened. their men came back on 7/5/22, and simply re tightened the valve that they originally loosened. They DID NOT replace the valve. I have photos of what the valve looked like beforehand and what it looks like now and it is exactly the same valve. As they were leaving, they told me this service was free since they incorrectly loosened that valve in the first place. The ACTUAL main water valve was a completely different lever. What they were turning on and off was an old lever that was not supposed to be In use. I payed $445 for the replacement of shower head (which I payed the day of the service). I was NOT invoiced the day that they came back to tighten the nut/valve, because they told me it was their mistake in the first place. My boyfriend was present during this conversation and witnessed the entire thing. There was never anything wrong with my hot water heater and their men did not even touch my hot water heater. They are now attempting to charge me $225 for "replacement of the water valve/tightening of the valve". I also spoke to the tech that told me it was free the day of service, and he is attempting to gaslight me and tell me that he never said that. If he didn't say that, WHY WASN'T I INVOICED THE DAY OF SERVICE? They were also there for 18 minutes per my security footage. 

  Business response

  08/04/2022

  Spoke to ****** and she stated over the phone that it was a different company that came out to her home and it was not us, she scheduled on 4/1/2022 and cancelled on 4/9/2022, we have never done any work or been out to her home.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩