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Complaint Details
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Initial Complaint
11/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My mom has been going there to have her dentures and they pulled all her teeth. But its been so long they keep giving her the run around when her dentures will come. Company insurance already approved it and waiting for them to process it. They keep saying they will but still hasn’t. This place is a disgrace! They stopped answering my moms phone calls so my mom has to show up and get answers. This practice is horrible I don’t know why it’s still open!!!. Horrible workers and no communication. So rude as well to formers!!! ****** ******** shut it downInitial Complaint
11/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
- Date of service: 11/10/22 - I paid $50.00 deposit on 11/3/22 and $275.00 on 11/10/22 - I went to A1 Family Dental Care at 12401 Academy Road 201, Philadelphia Pa 19154 for a crown - When I went to get my crown done, the doctor gave me novacaine to numb my mouth during the procedure, I started to feel pain and gave me more novocaine. This happened a couple more times and he gave me about 4-5 rounds of novacaine to numb my tooth. (Each round of novocaine was about 5 injections) After the last round he stated he thinks we should stop because he was not giving me the proper novacaine and doesn't have anymore to give me. Also the dental hygienist was rude and was taking her anger out on me. She hit me in the eye with one of her equipment. While suctioning my mouth she was digging it in my mouth, when I tried to tell her it hurt she dug it in my mouth even harder. Towards the end, she got up and left, leaving her equipment laying on my shirt. At that time, the doctor had to get up and ask another hygienist to come and finish her work. The equipment that was laying on my shirt was never cleaned. When I left I could not talk properly. When asked why, I was told to drink water and it will go away. When I got home I took a sip of water and started to aspirate because I could not swallow anything. My whole throat was numb due to the amount of novacaine I was given. I spoke to the doctor the following day and he agreed he should not have done the procedure.Business response
12/13/2022
December 12, 2022
Dear *** *******,
Our office has been notified regarding the above-mentioned complaint against our office, A-1 Family Dental Care, P.C. located in Philadelphia, PA. The complaint was fully investigated and appears to have been resolved.
The office manager contacted the patient last week and further explained that not all patients can become numb immediately when anxiety and or stress is prevalent during a dental procedure. He also informed her that we were issuing a full refund. A refund check was issued to the patient for the amount paid towards the procedure. Check #*****, in the amount of $325.00 was mailed out today.
If you should need further information, please contact either our office or the patient.
Sincerely,
Elliott *. P*****, Esq
AMERICAN DENTAL MANAGEMENT PC
DISBURSEMENT A/C
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.