ComplaintsforBehon Services LLC
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Complaint Details
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Initial Complaint
04/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I switched companies from Behon to a new company to recycle my grease. They pay us for our grease. Behon refuses to remove their equipment of 6 large rusty grease barrels from my property. We have documented 5 phone calls and 4 emails, and they refuse and ignore our requests. The one time they said we owe them money. They have not been able to produce an invoice or reason why we would owe them money, since they always pay US for grease. I would like to pay money if I owe it, but they have not been able to come up with what for, how much or why I would owe them money. Apparently, this happens frequently with this company I would rather them come and get their barrels than involve my attorney. I would also rather not post negatively regarding their business practices and would rather have them remove their property off my private property without having to file trespassing charges. Thanks for your help! I have always spoken to Ann, since the owner Paul will not talk to me or email me.Business response
04/13/2022
Good morning *** *****
We spoke yesterday. Please see our response to complaint * ********* Thank you kindly. Have a good day!
Saxonburg hotel BBB complaint response:
We're sorry you feel you had to go to the BBB to get this matter resolved. On 7-13-2021, we cleaned your indoor grease trap per your request. We then received notification in October 2021 of your change in grease recycling companies.
We do not pick up equipment or close out an account with an outstanding debt.
(We found it even harder to collect our past due balance at that point)
We spoke on the phone the first week of April 2022, clarifying the amount due for the grease trap cleaning. We sent a screenshot of the past due invoice to Judy on April 5th, 2022 . April 5th, you wrote out a check to us, postmarked April 6th, 2022. We received the check on April 8th, 2022, and credited your account. We then put you on the first pick up available.
All our equipment has been removed from your property as of 7:00am April 11, 2022.
Kind Regards,
Ann M*******
Behon Services, LLC
Restaurant Grease Recycling
P.O. Box 1
Shanksville, Pa 15560
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.