ComplaintsforPennsylvania Clock Company Incorporated
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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This issue covers all of 2020. Took a family heirloom antique cuckoo clock to Pennsylvania Clock Co. Gilbertsville PA to have it cleaned and repaired to run properly and be packaged to be shipped to Fairfax California. After many phone calls, text messages and phone calls the clock was ready on December 1, 2020. We went to the location saw the clock paid for it and **** said he would ship it in the next few days and text me the Tracking Number. By December 4, 2020 I did not receive a Tracking Number I called, texted received no reply. Drove to the location and **** tells me he couldn't find the Tracking Number but would look for the receipt from the USPS which would have the Tracking Number. The clock never arrived in Fairfax CA, I have no Tracking Number and without that the Post Office tells me there is no way to locate the clock. I do want to mention that we did receive a refund from the credit card company thinking we would hear from **** to try and settle the issue but we never heard from him. We would have paid him again once he found the receipt from the post office. We thought that this would get **** motivated to find the receipt. My heart is broken, my clock which was my grandfathers brought over from the old country is gone. All I wanted from **** is the receipt with the tracking number. Did he not mail the clock???
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.