6 Customer Reviews
Sort By
Review from Nicole B
1 star08/09/2023
Horrible...drop you as soon as you get into just 2 accidents. Then do not inform you until months later. Shame you insteadReview from Chris S
1 star05/24/2023
I have insurance with Penn national. On 4/10 we reported an accident but we’re not approved for a rental car until 4/26. We were not approved to put into the body shop until 4/30. It is now 5/24 and we have still not received any sort of reimbursement and it is now time to turn back in the rental. Our claims manager refuses to call us unless we leave a message with his supervisor. I don’t know if the lack of communication is due to laziness or if it is part of the company policy to delay payments but it is extremely frustrating. In the meantime we still have no vehicle and no communication from them.Review from Steve W
1 star04/24/2023
This company is a complete joke. Almost 3 weeks ago I was involved in an accident where a policy holder of Penn National backed into me and damaged my car. It has been almost 3 weeks now and despite multiple calls and emails the adjuster assigned to the case; Austin H******* has done absolutely nothing to set up a damage assessment and get my car fixed. He claims he hasn't been in touch with the insured yet and needs to get his statement. Which begs the question. How and why in the Hell would I be contacting Penn National in the first place if I didn't get that information from their policy holder? And why would he be giving me his insurance if he wasn't admitting fault in the accident? I certainly didn't share my insurance information with him. That's because it's irrelevant. He hit me. Furthermore, I personally talked to the other person about a week after the accident and he said he tried to call Austin himself, but got his voicemail. Which has been my experience as well. He never answers the phone. And the guy said no one from Penn National has tried to call him back despite their claim that they have. I have been in accidents before where the other driver was at fault. And it took only a few days (within a week) to get my car's damage assessed and everything resolved. I certainly did not have to chase them down. This is the mark of a legitimate insurance company where people are actually interested in doing their job. With the adjuster assigned to my case; Austin H*******, none of my calls have been returned and I have received only one email from him in almost 3 weeks now. And that was only after I went straight to his supervisor. If I could give this sorry excuse for a company negative stars I would. Austin H******* is irresponsible, has zero integrity and is overall full of complete *****Review from Vernon S
1 star11/11/2022
Will take you premium for sure! When a claim comes in they run ????? like hell.STAY A WAY.All the reviews don't lie. Wish I had read the reviews first that would have saved mr thousands. If wish there was less than one star or a fallen star.Review from Judith M
1 star08/11/2022
Penn National sent an inspector to my house. Everything he said about my house was untrue. My agent did not inform me of his complaints and they were going to cancel my home owners insurance. I proved that what he said was untrue and I included pictures. Then they said my insurance wouldn't lapse. But what a mess, especially when I was informed at 4:30 on a Friday afternoon. Details: my house was a wood construction, my paint was peeling, my garage roof had shingles lifting, and the drop from my porch was more than 36 inches. My house is masonry. I don't have paint, it's vinyl. The roofer said my garage roof was fine, and the drop was less than 36 inches. I am no longer using Penn National.
Penn National Insurance Response
08/16/2022
We are sorry to learn of your dissatisfaction. Please contact us if you would like us to provide more information about our property inspection processes, or if we can assist you in any way.Review from Beniamin O
1 star12/06/2021
They have the worst customer service ever it’s been over a month my car was totaled I was dealing with usaa to take care of my car and they took my car from the usaa body shop that they were working with because they didn’t want pay storage fees Now if usaa is taking care of the car why would penn national pay the fees I had to call usaa and pen national just to initiate things and I had full coverage on the car Alexandra Field that’s my adjuster name she handled my claim so bad even when I asked her if I can get my refund on the policy that I had with them and she said no First I want it to go after them with a lawyer but honestly I don’t have the time to do it this is my review for themPenn National Insurance Response
12/07/2021
We are sorry to hear about our customer's dissatisfaction, following the damage to his vehicle. Our records indicate that we gathered facts of the loss and started the adjustment process promptly. We were then notified that our customer wished to pursue his claim directly against the responsible driver and their carrier, USAA. Our claim representative explained that we could handle and proceed with subrogation, instead. But our customer decided to pursue a third party claim. Our claim representative then made all required transfer of documents etc. to USAA for further handling. Our customer was seeking return of his premium. We classified the car as a complete, total loss and the vehicle would be removed from any applicable coverage. When our customer contacted his claim representative to request a return of premium, we informed him of the factors involved in any return of premium, a process that is not managed by the claim department, and which is subject to regulatory procedures and standards. We empathize with the stress and inconvenience caused to our customers following vehicle accidents. Our records indicate that we responded promptly and managed the entire process promptly.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.