2 Customer Reviews
Review from chris r
1 star10/20/2024
salesman **** **** is a liar and a scumbag. when giving us the estimate he told us that he checked the wood on the roof and it was good. that it would not need to be replaced. then on the day of the job he said we will need almost 50 sheets of plywood to complete the job. when i confronted him on what he said he told me he only looked at one small section and assumed that the rest was good. he never really checked. he then lied to his company and said he never told us any of that. the sales people from that company will tell you anything to sell a job. do not trust or use them
Eastern Roofing Systems, Inc. Response
11/26/2024
We are sorry that you do not feel that you did not get the customer service that we strive to provide. Unfortunately, in the construction industry unforeseen circumstances do arise from time to time. We do try to avoid them as much as possible. If a guarantee was made to you, that was incorrect, and we apologize for that. I do see that our team cut $660.00 off of the bill for the wood that was needed to bring the roof deck up to code as an effort to ease the unexpected burden on you. Feel free to reach out to our office to discuss this matter further.Review from John M
5 stars12/03/2021
I am very happy with their service, quick, friendly and any questions were answered! They will not give you the run around,strait forward! They take care of everything from beginning to end!
Customer Review Rating
Average of 2 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.