ComplaintsforElias Painting
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Complaint Details
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Initial Complaint
12/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted Elias Painting regarding the painting of 2 interior rooms of my home. On May 17 2021, an Elias Painting representative came to my home and completed an estimate. I was informed, by this representative, that they were "still in their exterior painting season and it may be August or September" until they could begin my project. I proceeded to sign and return the estimate under the assumption that my project would begin within the next 4 months. When I hadn't heard from Elias Painting by September 7th, I outreached them by email and was informed that they "had not forgotten about me and would be in touch at least 24-48 hours" prior to the beginning of my project. It is now December 7th and I still have not heard from Elias Painting regarding my project.Business response
12/15/2021
The following is a record of our resolution with the customer from case ID ********:
As per our telephone conversation of Monday, December 13, 2021.
We have scheduled your project to be started in approximately two weeks, Monday, December 27, 2021. We apologize for an unfortunate lapse in communication, as we are dealing with product and labor issues which are beyond our control.
We are delighted to maintain our professional relationship with you and complete your project.
Sincerely,
Albert *. G*******
President
Elias Painting Contracting Company, Inc.
AEG/ccf
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.