ComplaintsforHaller Enterprises, Inc.

• Initial Complaint

  02/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date- 2/3/2023 On this date I received a letter that Haller sent me/my account to a collection agency. Haller claims that a payment for March 2022 of $112.00 was never paid to them. I contacted Haller on 2/6/2023 and asked them for further information. I told them that March 2022 I noticed that a payment had not been automatically taken out of my account, and I called in to alert them to the error. I was told last year that they had gone to a new billing system, and they would deduct the amount. Apparently, the amount was never taken out of my account. On 2/6/2023 the Haller rep told me they went to a new billing system in 12/2022 not March 2022.Haller rep told me that my bank paid the amount and then took it back. I contacted my bank and they requested the tracing number. Haller had no tracing number to give me because the information they claimed about my bank was false. Haller rep finally admitted that the amount was not taken out and that they had gone to a new billing system in March 2022. I have automatic monthly deductions for the purpose of not being late with payments. I have been using this payment system for over a year. Since Haller admitted that they were wrong I asked for a letter stating that they had made an error because of a new billing system and that my account should not have been reported to a collection agency. Haller rep on 2/9/2023 promised a letter would be sent by email to me. No letter has been sent as of 2/14/2023. They have given me nothing but "lip service" and have done nothing to resolve their error in reporting me to the credit bureau. I never received correspondence from them last year about the payment. I did pay the overdue amount of $112.00 during the week of 2/6/2023 and was told basically why do I have a problem because my account was now up to date. As of 2/10/2023 I have called into Haller 7 times. The extension for the billing department is not accurate. I was told that no one speaks to anyone in billing.

  Business response

  03/18/2023

  Haller Enterprises has reach out to customer regarding customer concern.  At this point customer is satisfied with response and continued membership with Haller.
  
  Thanks you

• Initial Complaint

  01/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  01-31-23 Received notice that Haller Enterprises LLC had sent us to collections over $56.00 outstanding. We started a membership program with Haller in 2012 and had established auto payment via our bank account for that service at that time. Haller claims that we did not pay our monthly service membership fee in December 2021 and January 2022 despite it being set up for auto payment. Haller staff was in our home on April 20th 2022 and did not mention any outstanding payment. In fact we made a $435.00 payment to the tech that day for a repair. We had no idea there was any outstanding balance on the account and Haller had talked to us on the phone numerous times since in an attempt to schedule routine service over the course of the last year. Upon calling Haller today when we received the collection notice, staff (*****) advised of the outstanding balance and could not explain why it wasn't auto debited as it had be since 2012 and beyond. ***** indicated they tried emailing us on 26th of August 2022 but I have no record of this in my email account. Despite numerous phone conversations and in person meetings this was never address before being sent to collections which is unacceptable and poor business practice at minimum. We have a a very good credit history and have never been sent to collections, for it to come at the hands of a company we have had business relationship with for 10+ years is infuriating when all they had to do is explain/ask during one of the countless interactions since the supposed failure to pay. Stranger yet is why they claim autopayment wasn't working for 2 months but it magically started working again February 2022 and since. Additionally, Haller did not preform the winter preventative maintenance this year 2022-2023 which the membership fees pay for and in the spring preventative maintenance the tech hand made a filter because he forgot one and I later had to dig it out of the system because it failed and got sucked in.

  Customer response

  03/04/2023

  There has been no response from Haller at all as expected.....

  Business response

  03/10/2023

  Haller Enterprises has reached out to customer on complaint and apologized for our billing system issues. Haller has hired a collection agency to make the contact on outstanding customer balances. This will not affect the customer credit score. 

  Customer response

  03/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  Spoke with Haller ******************* Operations Manager ***************************** about the complaint. ********* advised that this shouldn't have happened and that it occurred because they switched billing systems which impacted automatic payments for some members. Additionally, ********* said they began using a collection agency to manage accounts due to staffing issues, he claimed the collection agency was simply making phone calls and handling customer accounts because his staff couldn't. ********************* stated that the threshold for this type of action should have been $1000 but mistakenly the system was set for $10 for an unknown amount of time triggering these actions. ********* said he couldn't say how many people this affected but led me to believe it was more than just us.

  ********* repeatedly stated he agreed that this was unacceptable and was a mistake but offered no real solution or fix. He advised that it shouldn't have affected our credit rating but as I pointed out (and he agreed) it shouldn't have even went to a collections agency when multiple times during our 12 year business relationship they simply had to ask. How can I trust *********** word that it didn't impact our credit when they couldn't even manage their own customer/member accounts properly. It seems that ********* thinks that having a collection agency strong arm long standing member accounts on automatic payments that his company some how screwed up is just an unfortunate situation and not an inept business decision. Additionally, since they decided to blast my information email, phone number, name, address to a collection agency how do I know what is going to happen with that information now in a day and age where information is constantly being stolen.
  
  Regards,
  
  ***************************

• Initial Complaint

  01/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have contracted Haller for many things at my previous home and at my current home. I have never had any issues till our last service regarding our AC unit. We had an issue with it and the man came out and said well you can fix it with a part or we can do a new one. He said I recommend the new one since your is older. He stood in my home office that the charge that Haller is coming out for would be waived if we went with the new option. I called my husband with him here and we decided to have the new one installed that we paid Haller 1,000s of dollars for. Then they called me about this charge I explained all of this to the lady that called me and she said oh no okay I will have my manger reach out because if thats what he told you. This happened so many times and was to get a call back but all they did was call about the balance. So I decide to call in myself again two more times and was told that a manger or billing manger would call to get this resolved. To find out they never called but sent me to a collection agency. Please ask them to pull records of my payments all on time to them from my current address and my old one at **************************************** ******** **. They are always paid. But I will not pay for something I was told would be waived if I went to replace vs fix route and never was called back to address it other than trying to collect money. Now they are ruining my credit.

  Business response

  02/17/2023

  Haller Enterprises has reached out to customer regarding concern of outstanding balance. We have corrected the billing error and assured customer that credit report would not be affected from collection agency call. Sorry for the confusion and lack of follow-up from the billing **** error. 

• Initial Complaint

  01/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They were contracted to replace my heating and cooling system. They damaged several areas of my home. They were very sloppy, unprofessional, unprepared. They did not follow state mandated contract. They had me sign a $0 balance invoice . The job was started in November of 2021, finished in April of 2022, then billed me December of 2022 . After having me sign a $0 invoice. I feel disgusted with the process and the company in whole. They are careless and deceptive.

  Business response

  02/03/2023

  Haller Enterprises entered into a contract with the terms of payment thru a third party financing company when work is completed and satisfactory to customer.  After the installation was complete, Haller received a signed invoice from customer that stated work was performed in a satisfactory matter. We are very sorry due to an error with our billing system there was a delay in processing the financing. No interest was accrued do to the financing delay. The customer believes he is not liable for payment of services rendered in the amount of $16,221.22. 

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On the date of October 31 a member of Haller assessed what was needed for a pipe repair. They estimated $4494.10 initially. This was to include work were cast iron pipe would be cut and replaced with PVC. I then asked for an itemized quote. They told me they cannot do that. I asked why. They said their software cannot do that. I said it can be handwritten. They never provided me with that. But, the quote then changed to $3384.91. And I confirmed that price. I gave $1,400 up front. When the repair person showed up, it was not the same person who gave the estimate. The person who did the repair said there was no need to cut any cast iron or do any of the work quoted for that. The work took a total of 8 hours. And the PVC used was about $200.00 in value. I was advised by a billing person at Haller that the 1400 I paid should cover the work done. They contacted a supervisor. The supervisor called me to say that it was 25 hours of labor and 900 dollars of materials. I attempted to explain that was not correct at all. I’m posting this as Haller should provide itemized quotes. And they are now attempting to take advantage of me as a consumer and overcharge me.

  Business response

  12/15/2022

  Haller Enterprises has reached out to customer on complaint. Both parties have agreed on a set amount for the work that was preformed. Bill  has been adjusted and customer satisfied at this point.  

  Customer response

  12/17/2022

  Better Business Bureau:

  In this scenario, Haller needs to do a much better job when estimating work. They should be providing customers with a very detailed and itemized estimate. I felt the way they went about my estimate was very suspicious, and let room to certainly over charge for work actually done.

  That said, I do accept the resolution provided by Haller.

  Regards,
  
  *************************

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/27/2022, Haller Enterprises sent a technician to service our outdoor A/C unit under our normal maintenance agreement. The first thing this technician did was go to the basement and cut a hole 8" x 12" in my duct board to search for mold, which has nothing to do with servicing the A/C unit. No technician from Haller has ever done this before. He discovered mold, wrote "Heavy Growth" big in marker on the duct board that he taped back in place, and then tried to guilt me in to paying $975 to fix it today, or if I don't agree to do it today, the price goes up to over $1,600. He said to me, "Well, if you want to be THAT guy, you could just ignore it.". I declined to have it fixed at my cost. So I called Haller to file a complaint, and got a call back from the Technician's Manager (Jim), which is why I'm filing a complaint with the BBB. I calmly explained the situation and he confirmed that the technician did not act according to the service appointment. He asked how to make this right, and I said I wanted them to fix the mold problem they weren't even supposed to be looking for at their cost. He said "No". He countered by offering to install the UV Light to kill the mold for the discounted price of $975. I said that's ridiculous. I offered to split that cost 50/50, and he said, "No, because the light is new and costs us almost that much and we would be losing money". I said, "That's the consequence of messing up the service. Your company is going to lose out on $500, and so am I, and neither one of us will be happy about it. But that's how you will satisfy your customer", and he said, "No, I'm not going to do that." So I asked to talk to his supervisor, and he said, "I'm it!". In his final attempt to make me happy, he said, "Do you want me to send a Technician out to cover up the marker with Duct Tape and make it just go away"? So, I'm contacting the BBB to let people know about this company's shady service ethics. Steer clear of Haller!

  Business response

  07/28/2022

  We appreciate brining this concern to our attention. We have contacted this customer directly and have come up with an agreement. Our job as trade professionals is to evaluate the systems and give recommendations to customers based on efficiency and safety. In addition, we have reviewed our processes with team to assure customer receives a great customer experience and the total value of choosing Haller Enterprises. 
  
  Thanks you.  

• Initial Complaint

  05/23/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Feb3 2022 called to request tech to review home plumbing, answer Qs. Quoted $70+ but charged $100+ which I paid as had many Qs about the setup in my newly purchased 60+ yo home.Just today (Monday, May23, 2022) received an invoice for an additional $400+ for work NEVER PERFORMED. Plan to file for SCAM BILLING.

  Business response

  06/13/2022

  The invoice that was sent to the customer on May 23 was sent by mistake.  On May 25 Haller determine that the invoice was not correct and an invoice for $0 was sent to correct the first mistake.  The customer was contacted and the issue is resolved.

• Initial Complaint

  12/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Called Haller Enterprises on 11/29 to cancel One Call Membership. It was stated we were cancelling because we were unhappy with service and switched to another provider. We requested that our auto payments would cease. Haller assured the request was placed in enough time to have the auto billing stopped prior to the next billing cycle and that account was in good standing and no further payments required. On 12/17, Haller charged us again for the monthly auto bill in the amount of $29.00. We expect the auto billing to cease and the 12/17 payment to be reimbursed. We also expect all further auto payments to cease.

  Business response

  12/29/2021

  Customer was contacted and the $29 charged for December was refunded and the membership was cancelled so that the no additional amounts will be charged against their credit card.  After further discussion with the customer the Haller representative offered to refund the the full amount of the membership cost for the year to satisfactorily resolve the issue. 

  Customer response

  01/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩