ComplaintsforMoney Mart

• Initial Complaint

  03/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  II took a monthly pay day type loan from the Money Mart in Flagstaff AZ and my payment was/is due on 8 March 2023. I always had the option t pay in cash or using a debit card. Today I went by the Flagstaff Branch to pay in cash. There was a sign on the door closed indefinitely. I called the main customer service number asking if where the nearest branch is, approximately 150 miles from my house and I have a meeting in Gallup NM tomorrow. I told them I would not be able to get to a location that was open until Friday and they needed to delay my payment until then.. They said they could not do that and I m unable to put the cash back into my account. the number called was**************. It is their fault that they closed their branch in ********* and they did not notify me.

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I cashed a check from an accident/settlement at store #**** on precisely 02/16/2023 it is now 02/23/2023 and still my funds have not "cleared" in their system. My check was for a high amount and I was charged $2,564.48 but still have not even received my funds. I want a full refund. I am in a financial hardship at the moment.

  Business response

  03/30/2023

  This complaint is under investigation and the consumer will be contacted directly for resolution.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I took out a payday loan and paid it off in full. When I inquired about taking the loan out again I was told their system was down so I applied online and was denied. When I called their customer service number they refused to give me the reason I was denied and also refused to allow me to speak with a supervisor the representatives then hung up the phone in my face

• Initial Complaint

  02/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday February 21st I downloaded the money Mart app which is owned by money Mart and the check cashing store. I downloaded this app onto my phone. I followed the steps and registered as I have never registered or used this check cashing companies app before. The app asked me to provide a debit card or bank account so that it could send My payment once this check was cashed. I chose a debit card that is supported and was accepted and approved by the money Mart app and review team.. it gives you two options you can add a debit card or you could add your bank routing and account number I did not and have not provided any banking account or routing number for payment. Only a debit card. After taking about 3 hours because there was glitches and issues with this app it's all the steps took the photos, signed the check that everything I was supposed to finally the check was approved and the company said that they cashed the check and sent the payment to the checking account on file. Which at first I thought was odd because I never added a checking account just a debit card. This company sent my money to an account that was not mine. I tried contacting their customer service and every time you would get through the reception was so bad on their ends it seemed like they honestly purposely had loud sounding things like traffic horns honking the sound sounded like it was in a complete loop honestly could tell it was fake. I got a hold of this company's escalation department and was told I'd be transferred here and there every time they would transfer me the phone call with drop or they would just hang up. I cashed a check for $362.25 I believe this company stole My money and keeps giving me bull crap excuses and the runaround about giving me my money back. I've never dealt with such a shady company but I still do not have my money I'm going to file complaint after complain after complaint somewhere until this company gives me my money back.

  Business response

  03/16/2022

  March 16, 2022 
  Please accept this letter as Check Mart of Florida, Inc. d/b/a Money Mart's (“MM”) response to the Better Business Bureau ("BBB") complaint number ******** received on or about February  24, 2022.? 
  In *** *******’s complaint, he claims he attempted to deposit a check via MM’s mobile app using a debit card. Upon completion, *** ******* claims the money was not deposited to his debit card,  but was deposited to a bank account that is not his. *** ******* further states he attempted to resolve this with MM directly but continued to receive the run around or calls were disconnected.  As a result, *** ******* is requesting MM provide him with his money, waive the check deposit  fee, and pay interest for the duration of time he did not have access to his funds.  
  Upon receipt of *** *******’s dispute, MM attempted to contact *** ******* on Feb 23rd, March  8th, and again on March 10th to obtain necessary funding information to investigate his claim  further. Please instruct *** ******* to contact MM at ###-###-#### so we may obtain/confirm  the debit card information he provided in the Money Mart Mobile Application. 
  We appreciate *** *******’s assistance in resolving this matter and apologize for the  inconvenience.  
  Thank you, 
  Jennifer H.
  Sr. Compliance Analyst 
  
  

• Initial Complaint

  01/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am writing today regarding a horrific and egregious experience with your Long Beach, California Money Mart location, after phoning in to inquire about cashing a time urgent check. In our call, your agent advised me that even though the bank the check was drawn upon was closed, she would be able to assist me with cashing this check; I therefore made the long drive to the office to cash said check. Upon attempting to cash this check, I was stalled and ultimately told that they could not cash my check due to “the manager not approving the check due to the limit”, even after advising me the limit wouldn’t be an issue ($5,521.00). The company that cut the check was open, however, and your agents refused to call the company to verify the check, and ushered me out of the store. Then, upon calling back the Long Beach store and requesting the manager, I was rudely hung up on multiple times by your horrifically rude front desk female representative, and told to “call back Monday”, and hung up on again. I ultimately had to drive many more miles to your Bellflower location, whom finally assisted me in cashing the check after another lengthy hold. This was overall a 5 hour ordeal, and I am absolutely appalled. I am appalled and sickened by the treatment of me today, a COVID vaccine nurse in the area performing life-saving work everyday on our city. As a result of this treatment, I am requesting an immediate full refund of the fees paid on my cashed check today, prior to contacting **** ** ****** Investigative Producers for Consumer Protection (including a personal contact I have at the station) and filing a complaint with the Attorney General. This matter was extremely embarrassing, time-consuming and frankly shocking, and I demand immediate resolution to this concern.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩