ComplaintsforMcKeesport Candy Company
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Complaint Details
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Initial Complaint
02/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered Candy from what I thought was a good company but the candy was stale! I contacted McKeesport Candy Company two times with no response from the company.Business response
03/01/2023
Regarding the claim mentioned above, it is both erroneous, inaccurate, and, honestly, a total misuse of the Better Business Bureau.
As you will see from the attached documentation, we addressed Mr. ***'s concern promptly, but the issue at hand is that we did not give him the answer that he wanted to hear. Therefore, this is inaccurate as to how this is a "delivery issue" or that he "contacted the company twice with no response".
We explained to him that the product purchased is inspected before shipment to ensure freshness, BUT it may have a different consistency based on variables such as temperature and humidity.
Due to its ingredients, it may be harder when exposed to colder temperatures - much as we have had in Western PA. for several months - or softer in higher humidity or warmer temperatures.This change in consistency does not indicate a defective or stale product, and we sent Mr.*** a link to a page on our website that specifically addresses this issue.
The issue at hand is that the customer has an unrealistic expectation as to how a product should taste, which is out of our control, and when presented with this information, he utilized your services not for consumer protection as it is intended but rather as a "bully pulpit."
Lastly, the product was purchased from CandyFavorites.com and not McKeesport Candy Co., the latter being a wholly separately owned corporate entity not associated with this complaint or transaction.
As such, we greatly appreciate your understanding and hope this explanation puts this unfortunate misuse of resources to rest.
Please do not hesitate to contact me should any questions arise.Sincerely Submitted,President
Jon *.P*****
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Contact Information
1101 5th Avenue
McKeesport, PA 15132
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.