Customer Reviewsfor#1 Cochran Automotive

I got my car back after 3 weeks of sheer frustration and the inconvenience of being without a car with Cochran Hyundai of Monroeville. I dropped my car off on 8/23. The dealership service department gave me conflicting stories on what the issue was with my car. At one point the service clerk wanted to give me the part number to help with finding that piece to repair my car. How insane is THAT! They said it was no longer in production so they had to get it from an auto scrap yard in Ohio for a 2008 Azera. It took another week for them to receive it. Then I was told there was a gas leak. First story was that it was a vapor leak. Next time, my son called, the story was changed to a liquid leak and I needed a gas tank replacement. Then the story went back to it's a vapor leak. Then I was told the car was ready Wednesday 9/11/24 but no one called me. I called Friday after work to find this out. My son drove me over to pick up my car. I heard road noise coming from my trunk area on the way home. That noise was not there before dropping it off with them. My son opened the trunk and found Cochran released it to me without bolting back on the 2 metal plate gas tank covers. So the job wasn't actually finished. This has been the worst auto repair experience of my life. I've received better auto care from start to finish from smaller auto repair shops. No more dealership repairs for me.

This is for Cochran ************* Pa.Mr Rob Cochran I did not realize that your company was flush with cash to be able to treat your Service Customers in such a manner to call them a name annoying yes your manager **** used that name for myself and my wife. These are the three people on July 5th that I came in contact with . ****************** and *****. I made an appt for an intermittent noise that was occurring on the drivers side. 6 hours later I had not received an update, so I started reaching out - no one would pick up the phone. It took me over 20 minutes to speak to someone only to be put on hold and dumped into a voicemail box. After that another hour for a call back- so that was over 7 hours without receiving an update. When **** finally called back he said that they were not able to duplicate the noise and admitted that it was only run around in the back gravel lot. When I arrived back to the dealership to pick up my car- I asked for the video of the diagnostic because, **** did not instill any confidence that any real effort was put in to find the problem, the did not video the diagnostic as required. I asked why he did not reach out sooner he said he was busy with paperwork. On my way home the noise occurred again I called the dealership and spoke to **** he advised no one wanted to talk with me because I was annoying and that we can not use a recording of the noise he was sure that the noise was not a big deal, he also said I was welcome to take my vehicle somewhere else. You will find no documentation that this visit occurred because they did not write it up. I only have the key tag number from when they initially took the vehicle in. WOW- never have I experienced such dismissive, rude, uncaring treatment. Clearly you do not need my vehicle business in service or future purchases because you have people working for you like this, who drives everyone away. I WILL NEVER BE BACK. and I am telling everyone I know, every chance I get.