ComplaintsforShow Cigars
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Worms in the menthol cigars and it is a heath problemBusiness response
08/22/2024
We appreciate that the consumer reached out. I reached out to the consumer via his phone number and his email address. He was a pleasure to work with and he was able to provide the necessary pictures of the filtered cigars that we needed to resolve the issue. These cases of filtered cigars had been previously manufactured at a facility that we no longer do business with and have not for a while. This product was an older product that had unfortunately been left on the store shelves too long. We have made sure all cases have been destroyed and have remedied this issue. We have compensated the consumer and thanked him for helping us in this investigation.
Please reach out to us if anything else is required.
Business response
08/26/2024
Dear *****,
I am responding to complaint ID ********. Wendy K***** from our company already responded to your office about the complaint.
I am forwarding the email from the customer to confirm that this matter has been resolved favorably to the customer’s satisfaction. (See below).
Although we are a distributor of Show products and do not deal with the end user, we followed up to correct the issue that ****** ****** initially complained about. The issue has been identified and corrected. Further, *** ****** was fully cooperative and provided us with the necessary information to investigate the issue to identify the source and ultimately resolve his concerns. The customer was fully satisfied and compensated for his loss.
Please let me know if you need any additional information.
Thank you,
Neal
***** ****** ****** ************************* ***** ******* ****** *** **** **** ** *** ***** ****** *********************** ******** *** *** ******** ****** ********
Yes, everything is fine.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.