ComplaintsforCollection Service Center, Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This office wants to change for the full amount when my insurance and my car insurance already pay partial my insurance paid 291.73 and the Insurance from y car paid 200 I don't understand why they want to go after the full amount I have send them paperwork showing the payment that was made but they don't want to do anything about they just want to collectBusiness response
02/01/2024
As previously discussed with the BBB, since this complaint deals with a healthcare related issue, without a signed release from the consumer, in our possession, we are not able to respond to the BBB due to HIPAA and FDCPA privacy concerns. We will research this account and respond directly and promptly to the consumer. *** ******* can call us at her convenience to discuss: 724-337-4595, 8:30am to 4:30pm Monday thru Friday
Customer response
02/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******* *******Business response
02/13/2024
We have responded directly to *** ******* with a letter of explanation. If she will call us we can quickly resolve the issue. Thank you.Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Hi, I received medical services like CT Scan and X ray from AHN CLINICAL RADIOLOGY in May and june for two different services and i paid amount using the HSA optum bank for the amount online later in June . But today i received a letter from Collection Center INC stating that i owe the money to them, i never received any call nor email about this earlier and now i see a letter from them which i already paid and got deducted the money. please resolve thisBusiness response
09/21/2023
We have been in touch with ******* ******** and our client, Allegheny Clinic Radiology. There was a problem on their end. The payments were not applied properly. The problem has been resolved. The accounts now show as paid in full and we consider the matter closed. Any further questions or concerns, please let us know. Thank you.Customer response
09/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. As they confirmed here the payments are fully done and matter closed i am okay until it won't effect my credit history or medical history. And i still not received any confirmation from then saying its resolved .
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******* ********Initial Complaint
05/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is a rental place I started to move into, Scottsdale manor, I paid security deposit and started moving in, and a day later due to emergency I told the facility I was not moving in and I turned in my keys. Now on my credit report it has me as an eviction and that is no correct. I was not even there a week nor a month and they say I owe 105.00Business response
05/18/2023
*** *******
We appreciate you contacting us about this issue. As a result of your inquiry, we have contacted our client, Westmoreland County Housing Authority, to investigate the circumstances and will get back to you as soon as we hear from them.
Thank you.
Initial Complaint
03/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 3/10/2023, I received two collections notifications from this business for services from AHN that I did not utilize. I contacted AHN, and I do not have any outstanding charges, and AHN explained that they do not utilize this collections company. This needs resolved immediately, as I do not owe to anyone.Business response
03/13/2023
As I have previously discussed with the BBB, since this complaint deals with a healthcare related issue, without a signed release from the consumer in our possession we are not able to respond to the BBB due to HIPAA and FDCPA privacy concerns. We will respond directly and promptly to the consumer.
Thank you,
James K. S********
President & Chief Compliance OfficerInitial Complaint
06/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
15 usc 1681(a)(4) violation debt collector infringed upon my rights to privacy. Instead of invoicing you for the federal violation of my rights as a consumer, the remedy I am seeking is permanent deletion immediately.Business response
06/23/2022
We are in the process of working with the consumer on this complaint, which will result in the removal of this account information from the credit bureaus. We consider the BBB complaint closed. Thank you.Initial Complaint
03/01/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with CCP EXPRESS CARE and I do not have a contract with COLL SVC CENTER plus they did not provide me with the original application like I asked. Account No: ***** Amount Disputed :$84.00 MY OBJECTIVE IN FILING THIS COMPLAINT IS NOT TO HAVE THE ACCOUNTS VALIDATED, BUT TO HAVE THE ACCOUNTS PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE COMPENSATED BY THIS COMPANY FOR VIOLATING MY CONSUMER RIGHTS (FCRA).Business response
03/18/2022
*** *****
As I have previously discussed with the BBB, since this complaint deals with a healthcare related issue, without a signed release from the consumer in our possession we are not able to respond to the BBB due to HIPAA and FDCPA privacy concerns. We will respond directly and promptly to the consumer.
Thank you
James *. S********
President & Chief Compliance Officer
******* ************ ******* ************
****************
www.collectionservicecenter.com
*** ***** ********Initial Complaint
03/01/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with CCP EXPRESS CARE and I do not have a contract with COLL SVC CENTER plus they did not provide me with the original application like I asked. Account No: ***** Amount Disputed: $107.00 MY OBJECTIVE IN FILING THIS COMPLAINT IS NOT TO HAVE THE ACCOUNTS VALIDATED, BUT TO HAVE THE ACCOUNTS PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE COMPENSATED BY THIS COMPANY FOR VIOLATING MY CONSUMER RIGHTS (FCRA).Business response
03/18/2022
As I have previously discussed with the BBB, since this complaint deals with a healthcare related issue, without a signed release from the consumer in our possession we are not able to respond to the BBB due to HIPAA and FDCPA privacy concerns. We will respond directly and promptly to the consumer.
Thank you
James *. S********
President & Chief Compliance Officer
******* ************
******* ************
****************
www.collectionservicecenter.com
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.