ComplaintsforPep Boys
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Complaint Details
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Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to PEPBOYS for a tire balance. They told me they couldn't do it because a part was missing off my car. I said "ok", then they offer to give me a quote. I said "ok". the next thing they wanted money from me after they gave me the quote. I couldn't get my car unless I pay the moneyInitial Complaint
08/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my sister-in-laws 2008 Buick lacrosse in to have the air conditioner looked at. They said it just needed Freon and put it in. Charged $40. Then said it had a leak and it would cost $1800 to fix. I said forget it. So they took the Freon out of the car because they knew they had already fixed it. And said they had to take it out because it causes cancer. Thats a bunch of baloney and they know it. They took the Freon out of the car that I paid for. My sister-in-law ***************************** brought the car and they took advantage of her because she is a woman.
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Customer Complaints Summary
1,533 total complaints in the last 3 years.
589 complaints closed in the last 12 months.