407 Customer Reviews
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Review from Brent W
1 star11/15/2024
Regardless of what my doctor says, and the obvious results of panels and bloodwork more than confirming a diagnosis, Cigna decided I'm 'not diabetic enough' to continue to receive my medications. As a result, they decided to cut me off entirely from the meds that have been working for me for several years. No matter what my doctor tells Cigna or sends to them, it's always a blanket, rubber stamped, treat-you-like-a-number refusal. It feels deliberate with the way they refuse to look at the information my doctor keeps submitting on my behalf. By far, Cigna is the worst insurance experience I've ever had.Review from Tina G
1 star11/12/2024
This is the worst insurance. My employer helps cover the insurance with us. I thought the more employees you have the price and deductible are better. Im paying a lot of money out of my pocket just so Cigna doesnt have to pay much on their part.Review from Natalie B
1 star11/07/2024
Cigna does not care about their patients. When I was diagnosed with cancer they immediately started denying every single request for coverage from surgeries to testing. They didnt care that the time spent filing appeal after appeal, begging for coverage to save my life, my cancer spread through my body. I still have medical debts and what help do I get from Cigna? A new health case manager calling me to spy on my health every other day so they can be sure to deny any claims I may submit before Ive even submitted anything. Thank you for the irrevocable pain, I could do without the patronizing phone calls and voicemails multiple times a week.Review from Michael G
1 star11/07/2024
The absolute worst. Denying claim after claim after claim. Stringing me along for months. They spent more money in labor on the phone with me, emailing me, and sending letters to me than what it would have cost to just cover the claim. They said that my *** was not medically necessary. I had the *** done anyways, revealed that it was medically necessary. As I continue to face debilitating pain, they continue to deny medically necessary treatment.Review from Marie P
1 star11/04/2024
THE WORST HEALTH INSURANCE COMPANY!!! I am still fighting with them to pay my Providers for last year MRIs and other services. They are giving me the runarounds that are totally false, ex: I was insured with another company, or I was on ********* or I have a different name. They have demanded proofs for all of the above, went to *** to prove to them I was never on ********* Copy of Court documents with the change of my name, and they still denied payment of my claims.Every time I call, I get a different representative and end up with over 25 call reference numbers.They dont communicate among each other departments, ie Medsolution/Abacore/Cigna Resolution Team.I am 66 years old and have been insured for over 45 years and have NEVER ENCOUNTERED A BAD INSURANCE COMPANY AS CIGNA!!!I am now with Aetna and they are THE BEST!Review from Ajay S
1 star10/29/2024
there is a shortage on adderall and generic *************** 27mg tablets. everyone knows that. Tell me why CIGNA is paying my pharmacy $10 total for the prescription when it costs them 5 times that to get. These guys are trying to save money but now I can't get my medicine anywhere because they pay so little. they bought Express Scripts and are using their playbook... which means to cheat pharmacies.Review from Colin F
1 star10/29/2024
This is the worst healthcare company that exists. For the 3rd time basic preventative treatments will not be covered by Cigna. Along with the ultrasound for breast cancer screening they now wont cover basic skin treatment to check for skin cancer. This company says its for womens health but clearly they are not. They are only out for profit and could care less if you get sick or not. I would highly recommend anyone that has other options to stay away from this company. For all the money I pay I get nothing from them but headaches and putting out more money than I should.Review from Blanca D
1 star10/26/2024
I have been trying to obtain payment from CIGNA for a dental treatment I received on 05/2023.They denied it and asked me to review the form with the correct number for the dental pieces. I have communication via chat , they ask for the information, I sent it and there is NO FOLLOW UP or communication after that. I have to call again, and aske why it has not been processed, they give me new requests, I sent them and again they go silent.This is a very bad customer service, every interaction about the case is talking to a new person and initiating a new case.Review from Cynthia M
1 star10/26/2024
Don't waste your money with this company. I filed a claim for my child with Supplement insurance and Cigna turned it down saying it was an existing condition which my child didn't get diagnosed with condition til later. They're going by an old test and which the ** also included in the letter that she had several test to prove that she had Crohn's and Cigna still denied claim. They want you to pay but when you're daughter had surgery to remove part of her intestines Cigna doesn't want to pay when you send in all the documents and **** ********* My rate would be no star's but you have to leave a star for your review to be posted.Review from Eric B
1 star10/17/2024
I am writing to express my dissatisfaction with the handling of my recent claim by Cigna medical. Over the past 30 days, I have encountered significant challenges in tracking the status of my claim, despite multiple follow-ups. Each time I inquire, I am told different information, leading to confusion and delays. I was previously assured that all necessary documentation had been submitted, yet I was later informed that additional information is required.This experience has been both frustrating and time-consuming. The lack of clarity and consistent communication has made it difficult to trust the process, and I no longer feel confident in continuing my relationship with Cigna. It has become more stressful to navigate this situation compared to my experiences with other insurance ************ a result, I will be exploring alternative options for my insurance needs. I hope this feedback helps to improve the experience for other clients in the future.
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