2 Customer Reviews
Review from Simone S
1 star12/13/2022
Buyer beware! The WORST company ever! Bought a $150 gift card and received an email offering 30% off on my next order only to realize that the discount code doesn't work for ANY item on the website. Called customer service who had me send them a screen shot of the discount code, was put on hold for 10 minutes and then told " oh it doesn't work for all items". No, it doesn't work for ANY items! Silence. Bad bad practice. I tried entering the discount code to purchase some jeans and the order went through at full price. Customer service unwilling to cancel order that was just placed and I was told I'll have to pay for return shipping. Reading these horrible reviews now I assume I'll never get my money back. DO NOT ORDER FROM THEMReview from Sarah P
1 star09/20/2022
This is our last baby so I decided to splurge and bought an expensive (over $100) jumpsuit from Motherhood that was on clearance (no refunds/ exchanges). I was sent a defective jumpsuit (which customer service acknowledged). I was offered 25% off (no refund on the 10% tax). They refused to replace/ exchange or refund. I would hate for another expectant or postpartum mother to be as disappointed as I am, out almost $100, and having to go through the hassle of filing with their credit card company. I’ve purchased from a majority of other mainstream and some small shop maternity/ breastfeeding/ postpartum brands and Motherhood has provided the worst customer service I have ever experienced. I would recommend to save yourself the hassle and shop elsewhere or understand that if you buy an item from Motherhood that is listed as clearance with no refunds/ exchanges you will be out of luck when they send you a defective item.
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