ComplaintsforMagills Towing & Recovery
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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 2/13/2024 I was in an accident that left my van unoperable. The monroeville police had my van towed by Magills Towing. I was told by the police officer I could go collect my things from their office. Upon my arrival I was told I wasnt allowed to get my personal items because the title wasnt in my name and a bill of 1100 dollars or 350 dollars and the title was due. The tow in question mind you was literally less than 2 miles. I had the person who sold me the van order a title and then got it transferred to my name. When I went back to Magills to collect my personal belongings they wouldnt let me stating I had to pay a bill that was now 5200. The owner/manager **** was nice enough to tell me for 1200 and the title I could get my belongings. When I asked what gave them the right to do this they kept saying the PA towing and storage act 110 of 2012. I have read this act 20 times and it says nothing about the tow companies having the right to keep your property. I need the tools that I have worked my body sore to pay for to make a living. How these people can by law just keep them is absolutely unbelievable. This *************** even admitted that after the vehicle is determined abandoned they can keep my tools. I wasnt provided with any itemized receipt as to why the tow was so much or why it added 4000 dollars in.one month and a day. This is the definition of preditory towing.Initial Complaint
09/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Please see charges and fees on invoice. For tow & 1 day storage fee. A recent review stated that his/her gate fee was $85 he's charging me $150 & I believe he's trying to keep my car. Because I'm young & I don't have all of the money to get it outBusiness response
09/21/2022
Good Afternoon,
In response to the Gate Fee of $150, years ago the gate fee was $85, it has since been raised to $150 since 2021. In addition, we agreed to waive that entire fee along with multiple other charges. I have attached a copy of the paid towing invoice for you review. Please call with any questions. I was honestly quite surprised to see this complaint.
Kelly M K*****
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.