Customer ReviewsforARK Basement Services, Inc.

ARK waterproofed my exterior foundation 3/22 prior to starting I was emphatic not to tie not tie anything into my driveway due to deterioration and will need to be replaced. *** the owner ignored my request. With in a year I had two large cracks appear and the cement was crumbling where it was tied in to my driveway. I contacted explained situation and they sent their service manager out. **** immediately diagnosed the problems, poor cement mixture and should have never been tied into driveway. The service manager assured me they would correct the problems after winter. Spring of 2023 I attempted to contact the service manager because it was ***** with no communication finally I made contact. **** stated he wants to meet again and form a plan and he will call me with date to meet. I waited till June when I noticed a ARK crew at my neighbors. I explained I was working with **** to resolve an issue they informed me of his sudden passing at a worksite. I asked them for their opinions on my problem, they immediately pointed to the cement work and the work should have been tied together into the driveway but instead a footer should have been connected. *** the owner was told prior to doing the job, that I wanted a footer and everyone that looked at the job also recommend one. I contacted their office and was told someone would get back to me never happened. All the reviews I have read three things are common 1. Poor feedback on *** 2. Sloppy or poor quality of work 3. Not getting back to customers. When I got no call back my thoughts were, did I say something to offend until I read all the negative reviews on 3 different sites.

Had them do my basement and the pump has never turned on yet, just talked to my neighbor who had his basement done by Ark and he said the same thing, his pump hasn't turned on yet, they don't do something right.

The team who installed my interior french drain in my garage were very good at their job and were in and out in no time. The finished product looks great! They went over everything that they were going to do before they started work, and afterwards, went over the details of what they did and the process to be able to use the space again. Would recommend to anyone who needs this type of work done. Also the Owner, ****, came out personally and talked over everything prior to the work. Very professional.

Ark basements did carbon fiber straps in my garage during escrow. They were quick, professional, reasonably priced, and very kind. I had them come back out and evaluate issues I discovered after sale, and they took the time to walk through and talk about everything in a polite and professional manner. I felt very listened to and taken care of. They had a plan for everything that wasn't immediately to the *** of gouging me for services. I trust their expertise and would highly recommend!